Zeacom Lyncs Up with Microsoft
Richard Snow, Ventana Research
April 11, 2012
Zeacom Communications Center (ZCC) is a multichannel contact center integrated with business process automation. Using it, organizations can build a center tied to their interaction-handling processes and route any form of interaction to the person most qualified to handle it. In addition to selling the product through the partner networks of communications suppliers Avaya, Cisco and NEC, Zeacom recently established integration with Microsoft Lync, a unified communications platform that provides an alternative to using PBX products from those vendors. Read More>>