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Our Customers

Over the past two decades, we've helped a lot of customers, in a variety of industries around the globe, make the most of their communications.

Take a look below to see what just some our of customers have to say about us and read their success stories.

		Industry: Retail Solution: Multimedia Contact Center Region: APAC “I was impressed with how Zeacom handled the development of our solution. As this was one piece of a greater integration project for us, it had to meet some key dates. Zeacom met our timeline, but never at the expense of any of their other customers.” Evan Michailidis, Host Systems Manager, 7-Eleven Australia

		Industry: Insurance Solution: Multimedia Contact Center Region: North America “The agents took to it wonderfully, the transition was very easy and our production has really skyrocketed” Kathy Savoie, Team Manager, Arbella Insurance Read the Arbella Insurance Case Study

		Industry: Retail Solution: Multimedia Contact Center Region: APAC “We contacted three different telephony providers and all three recommended Zeacom as a partner for software integration” Darryl Ward, CFO, Archibald & Shorter Roverland

		Industry: Retail Solution: Multimedia Contact Center Region: APAC “The Zeacom solution has given us the ability to be highly customer focused. The system, including all the new telephony hardware, paid for itself within 18 months.” Peter Smith, Financial Controller, ASKO Appliances Australia Read the Asko Case Study

		Industry: Other Solution: Unified Communications Region: APAC “Zeacom are very quick, responsive and really think about how functionality can deliver business benefits” Alan Courtenay, IS Manager, Babbage Read the Babbage Case Study

		Industry: Retail Solution: Multimedia Contact Center Region: APAC “Customers have complete and equal confidence in placing orders by phone, email or fax" Paul, McCormack, National Customer Service Manager, Bridgestone Australia

		Industry: Public Services Solution: Multimedia Contact Center Region: EMEA Watch the Bron Afon Video Case Study

		Industry: Public Services Solution: Multimedia Contact Center Region: North America “ZCC allows us to tailor the auto attendant voice answering message to announce daily operational status such as weather, road, and traffic conditions. Customers receive real time updates without needing to contact a live agent.”Rick Ferris, Superintendent, Flexible Services, Capital District Transportation Authority Read the CDTA Case Study

		Industry: Local Government Solution: Multimedia Contact Center Region: APAC “The Zeacom solution allows us to manage our call volumes better and be more responsive to our callers. We now have complete visibility across all our sites which allows the agents to self-manage their availability and our service levels." Sally Curran, Customer Service Coordinator, City of Darebin Read the City of Darebin Case Study

		Industry: Retail Solution: Business Process Automation Region: APAC “Enhanced routing enables Compass to route their calls to experienced sales staff only, and focus on its most loyal and profitable customers. Excellent customer service keeps the high-revenue customers coming back for more.” Che Burnett, Customer Care Manager, Compass Communications Read the Compass Communications Case Study

		Industry: Retail Solution: Multimedia Contact Center Region: North America “We wanted a deep feature set, robust reporting, simple management and it had to support our culture of putting the customer first.” – Jeremy Warren, IT Director, Country Curtains

		Industry: Public Services Solution: Unified Communications Region: North America “Zeacom Contact Center has made our call center more efficient. It has given us the flexibility to manage weekend and holiday calls even while closed, but gives the customers the impression that we are always available. What an amazing system.” Calvin Morgan, IT Director, Destination DC Read the Destination DC Case Study

		Industry: Other Solution: Multimedia Contact Center Region: North America “We have many solutions and provide customers with high-speed Internet, phone and cable TV. Getting the customer to the right group of agents as quickly as possible is our goal. Zeacom has helped us accomplish that.” Michael Gorzik, Fidelity Communications Read the Fidelity Case Study

		Industry: Retail Solution: Multimedia Contact Center Region: North America In preparation for the Lync deployment, Helly Hansen implemented the Zeacom contact center solution for its call center agents in Oslo and Munich. The Zeacom solution is curently connected to the existing PBX system in Oslo, but will be migrated to Lync once it is in production. "The Zeacom solution has already impressed everybody with its queuing, routing, reporting capabilities, and simplicity to administer." Sandy Abrahams, IT Director, Helly Hansen Watch the Helly Hansen Video Interview

		Industry: Other Solution: Multimedia Contact Center Region: APAC "ZCC has become an extremely valuable part of our operations: allowing management to monitor performance in real time, allowing calls and emails to be queued to specific teams, and providing useful management reporting.We can now handle more support activity with fewer resources.” Barry Keno, President of Keno Kozie Associates Read the Keno Kozie Case Study

		Industry: Financial Services Solution: Multimedia Contact Center Region: APAC "The Zeacom solution has given us the tools to deliver a superior service to both our clients and our callers. We‟ve now achieved an Abandonment Rate of less than 1%.” Mike Kim, Telecommunications Engineer, LifeCare Assurance Read the LifeCare Case Study

		Industry: Services Solution: Multimedia Contact Center Region: EMEA Watch the make-it-cheaper Video Case Study

		Industry: Zeacom Reseller Solution: Zeacom Communications Center Region: North America “The team’s skill set is unmatched, and they are truly, very informed on their product line, which has impressive breadth and depth. As an integrator, it is reassuring to have a partner like Zeacom that provides great support and expertise. When talking to one of their salespeople or engineers, you know that you’re dealing with a subject matter expert,” Becky Cameron, application sales consultant at NACR Read the NACR Case Study

		Industry: Financial Services Solution: Multimedia Contact Center Region: North America "Our employees love it! They happily adapted to the software more quickly than most new software packages...The browser-based screenpops have increased efficiencies by allowing us to pass information from an inbound call to our own cross-selling applications." Tim Burch, Technical Services, Vice President, NASA Federal Credit Union

		Industry: Retail Solution: Multimedia Contact Center Region: EMEA "This solution allows customers to interact with us through multimedia channels giving them the highest possible level of customers service." Sean Booth, Managing Director, Parkway Motor Group Read the Parkway Motor Group Case Study

		Industry: Retail Solution: Unified Communications Region: APAC “Some 80% of our telephone enquiries are from trades people – which means high value business. With the Unified Communications solution provided by Zeacom, you can see on the PC screen who has tried to call while you were busy out on the shop floor, and you can call back with a click of the mouse. It's not only quick and easy, but it also means we deliver a highly professional customer service and don't miss out on any business opportunities.” David Whiting, PlaceMakers Project Manager, Telephony Rollout Read the PlaceMakers Case Study

		Industry: Financial Services Solution: Business Process Automation Region: APAC Read the PSIS Case Study

		Industry: Other Solution: Business Process Automation Region: APAC Read the RAND Corporation Case Study

		Industry: Financial Services Solution: Multimedia Contact Center Region: North America “Zeacom has become a strategic partner for us, in that they truly understand the nuances of our various banking businesses.” Roger Batsel Vice President of Information Systems Republic Bank, USA Read the Republic Bank Case Study

		Industry: Other Solution: Unified Communications Region: North America “Zeacom gave us everything we needed out of a phone and everything we needed from a Unified Communications application. We've improved our customer service and we can now measure that for the first time and prove it - this is what tells me we've implemented the right system.” Jason Nguyen, IS Manager, Rhino Linings Read the Rhino Linings Case Study

		Industry: Financial Services Solution: Multimedia Contact Center Region: North America Read the RISLA Case Study

		Industry: Zeacom Reseller Solution: Zeacom Communications Center Region: North America “We won every bid where we’ve proposed Zeacom.” Debbie Magnanti, Director of Sales, Source, Inc. Read the Source Case Study

		Industry: Other Solution: Multimedia Contact Center Region: APAC “We had a great relationship with Zeacom, they have a strong support structure in place and their solution stands head and shoulders above alternative solutions.” - Jason Doyle, Business Analyst, Spicers Paper Read the Spicers Paper Case Study

		Industry: Other Solution: Multimedia Contact Center Region: APAC “We had a deadline of 4 weeks to move 600 people, including our helpdesk, from a 15 year old PBX to Lync. It got really tight, but Zeacom’s work ethic was exceptional.” Geoff Dumesny, Infrastructure Programme Manager, Spotless Group Read the Spotless Case Study

		Industry: Financial Services Solution: Multimedia Contact Center Region: North America Read the Summit Financial Resources Case Study

		Industry: Utilities Solution: Multimedia Contact Center Region: North America "Working with Lantana to integrate the Zeacom Application, has revolutionized the efficiency and effectiveness of our contact center by giving our management a simple, clever view of all our channels of communication. ZCC has given us metrics and control over our call center that we never thought possible" David Sadley, Texas Power LP

		Industry: Insurance Solution: Multimedia Contact Center Region: North America “Our customers appreciate the ability to self-serve when they do not need to speak with a Customer Service Representative. Our Call Back features prevent customers from having to wait on hold for long periods of time during peak hours. And now, we’re leveraging skills-based routing capabilities that direct callers to the CSR that is best-equipped to handle their specific question.” Ben Zachry, Vice President, Tower Life Read the Tower Life Case Study

		Industry: Local Government Solution: Multimedia Contact Center Region: APAC “With this solution we’re proactively buying our community time… I believe we currently have the most sophisticated and unique system for distributing flood and weather warnings.” Martin Doyle, Hydrologist and Coordinator of Environmental Monitoring, Tasman District Council Read the Tasman District Council Case Study

		Industry: Local Government Solution: Unified Communications Region: EMEA Read the Gemeente Urk Case Study (in Dutch)

		Industry: Public Services Solution: Business Process Automation Region: APAC Read the Vic Roads Case Study

		Industry: Travel Solution: Multimedia Contact Center Region: APAC “We budgeted for the system to pay for itself within 15 months but I believe the system was paid off within 6 months thanks to the Callback feature, event messaging, skills-based routing and automated faxing.” Alison Rex-Paulin Contact Center Manager, World Nomads Read the World Nomads Case Study

		Industry: Other Solution: Multimedia Contact Center Region: APAC “We were able to reduce call volumes to our staff by an average of 40% which has resulted in the team being able to focus on new business opportunities…” Warren Cunningham, Customer Service Center Manager Read the Weight Watchers Case Study

		Industry: Other Solution: Multimedia Contact Center Region: APAC “Customers have come to expect and accept Callback as part of the process. Before ZCC we had almost 50% of calls being abandoned, but now our abandonment rate is consistently 1 to 2% and our customer service levels have leapt to 90%” Nadene Gavigan, Contact Center Manager, Yellow Pages Read the Yellow Pages Case Study

With over 4000 customers worldwide, we couldn't possibly fit them all on one page, but here is quick peak at just a few of them.

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