Our Customers

Over the past two decades, we've helped a lot of customers, in a variety of industries around the globe, make the most of their communications.

Take a look below to see what just some our of customers have to say about us and read their success stories.

 

7-eleven-logo

 

Industry: Retail
Solution: Multimedia Contact Center
Region: APAC

“I was impressed with how Zeacom handled the development of our solution. As this was one piece of a greater integration project for us, it had to meet some key dates. Zeacom met our timeline, but never at the expense of any of their other customers.” Evan Michailidis, Host Systems Manager, 7-Eleven Australia

 

arbella

 

Industry: Insurance
Solution: Multimedia Contact Center
Region: North America

“The agents took to it wonderfully, the transition was very easy and our production has really skyrocketed” Kathy Savoie, Team Manager, Arbella Insurance

Read the Arbella Insurance Case Study

 

ASR logo

 

Industry: Retail
Solution: Multimedia Contact Center
Region: APAC

“We contacted three different telephony providers and all three recommended Zeacom as a partner for software integration” Darryl Ward, CFO, Archibald & Shorter Roverland

 

asko

     

Industry: Retail
Solution: Multimedia Contact Center
Region: APAC

“The Zeacom solution has given us the ability to be highly customer focused. The system, including all the new telephony hardware, paid for itself within 18 months.” Peter Smith, Financial Controller, ASKO Appliances Australia

Read the Asko Case Study

 

babbage

 

Industry: Other
Solution: Unified Communications
Region: APAC

“Zeacom are very quick, responsive and really think about how functionality can deliver business benefits” Alan Courtenay, IS Manager, Babbage

Read the Babbage Case Study

 

bridgestone

 

Industry: Retail
Solution: Multimedia Contact Center
Region: APAC

“Customers have complete and equal confidence in placing orders by phone, email or fax" Paul, McCormack, National Customer Service Manager, Bridgestone Australia

 

Bron-Afon-logo

 

Industry: Public Services
Solution: Multimedia Contact Center
Region: EMEA

Watch the Bron Afon Video Case Study

 

CDTA Logo

 

Industry: Public Services
Solution: Multimedia Contact Center
Region: North America

“ZCC allows us to tailor the auto attendant voice answering message to announce daily operational status such as weather, road, and traffic conditions. Customers receive real time updates without needing to contact a live agent.”Rick Ferris, Superintendent, Flexible Services, Capital District Transportation Authority

Read the CDTA Case Study

 

City-of-Darebin-logo

 

Industry: Local Government
Solution: Multimedia Contact Center
Region: APAC

“The Zeacom solution allows us to manage our call volumes better and be more responsive to our callers. We now have complete visibility across all our sites which allows the agents to self-manage their availability and our service levels." Sally Curran, Customer Service Coordinator, City of Darebin

Read the City of Darebin Case Study

 

Compass

 

Industry: Retail
Solution: Business Process Automation
Region: APAC

“Enhanced routing enables Compass to route their calls to experienced sales staff only, and focus on its most loyal and profitable customers. Excellent customer service keeps the high-revenue customers coming back for more.” Che Burnett, Customer Care Manager, Compass Communications

 Read the Compass Communications Case Study

 

Community-Mutual-Group-Logo

 

Industry: Financial Services
Solution: Multimedia Contact Center
Region: APAC

“With ZCC for Lync we’ve reduced our call answer time and abandonment rate – and the reporting is great. I can’t speak more highly of the Zeacom solution.” Kim Burraston, Contact Center Manager, Community Mutual Group

Read the Community Mutual Group Case Study


country curtains

 

Industry: Retail
Solution: Multimedia Contact Center
Region: North America

 “We wanted a deep feature set, robust reporting, simple management and it had to support our culture of putting the customer first.” – Jeremy Warren, IT Director, Country Curtains

 

crazy logo

 

 

Industry: Other
Solution: Multimedia Contact Center
Region: APAC

 “After experiencing poor results with another provider’s service, we switched to Zeacom who quickly had us up and running with a solid, versatile and cost effective contact center solution for Lync.” – Keith B, Director, Crazy Domains
 

desdc

 

Industry: Public Services
Solution: Unified Communications
Region: North America

 “Zeacom Contact Center has made our call center more efficient. It has given us the flexibility to manage weekend and holiday calls even while closed, but gives the customers the impression that we are always available. What an amazing system.” Calvin Morgan, IT Director, Destination DC

Read the Destination DC Case Study

 

Fidelity25

 

Industry: Other
Solution: Multimedia Contact Center
Region: North America

“We have many solutions and provide customers with high-speed Internet, phone and cable TV. Getting the customer to the right group of agents as quickly as possible is our goal. Zeacom has helped us accomplish that.” Michael Gorzik, Fidelity Communications

Read the Fidelity Case Study

 

Helly hansen_logo

 

Industry: Retail
Solution: Multimedia Contact Center
Region: North America

In preparation for the Lync deployment, Helly Hansen implemented the Zeacom contact center solution for its call center agents in Oslo and Munich. The Zeacom solution is curently connected to the existing PBX system in Oslo, but will be migrated to Lync once it is in production. "The Zeacom solution has already impressed everybody with its queuing, routing, reporting capabilities, and simplicity to administer." Sandy Abrahams, IT Director, Helly Hansen

Watch the Helly Hansen Video Interview

Read the Helly Hansen Lync Case Study here

 

jucy-group-limited

 

Industry: Travel 
Solution: Multimedia Contact Center 
Region: APAC 

Hear what Dan Alpe, Managing Director of Jucy has to say about their Zeacom solution. 

Watch the video here


            keno-kozie

 

Industry: Other
Solution: Multimedia Contact Center
Region: APAC

"ZCC has become an extremely valuable part of our operations: allowing management to monitor performance in real time, allowing calls and emails to be queued to specific teams, and providing useful management reporting.We can now handle more support activity with fewer resources.” Barry Keno, President of Keno Kozie Associates

Read the Keno Kozie Case Study

 

    liberty financial logo 

 

Industry: Financial Services
Solution: Multimedia Contact Center
Region: APAC

Read the Press Release

    lifecare

 

Industry: Financial Services
Solution: Multimedia Contact Center
Region: APAC

"The Zeacom solution has given us the tools to deliver a superior service to both our clients and our callers. We‟ve now achieved an Abandonment Rate of less than 1%.” Mike Kim, Telecommunications Engineer, LifeCare Assurance

Read the LifeCare Case Study

 

make-it-cheaper

 

Industry: Services
Solution: Multimedia Contact Center
Region: EMEA

Watch the make-it-cheaper Video Case Study

 

 nacr logo

 

Industry: Zeacom Reseller
Solution: Zeacom Communications Center
Region: North America

“The team’s skill set is unmatched, and they are truly, very informed on their product line, which has impressive breadth and depth. As an integrator, it is reassuring to have a partner like Zeacom that provides great support and expertise. When talking to one of their salespeople or engineers, you know that you’re dealing with a subject matter expert,” Becky Cameron, application sales consultant at NACR

Read the NACR Case Study

 

NASA logo

 

Industry: Financial Services
Solution: Multimedia Contact Center
Region: North America

"Our employees love it! They happily adapted to the software more quickly than most new software packages...The browser-based screenpops have increased efficiencies by allowing us to pass information from an inbound call to our own cross-selling applications." Tim Burch, Technical Services, Vice President, NASA Federal Credit Union

 

parkway logo

 

Industry: Retail
Solution: Multimedia Contact Center
Region: EMEA

"This solution allows customers to interact with us through multimedia channels giving them the highest possible level of customers service." Sean Booth, Managing Director, Parkway Motor Group

Read the Parkway Motor Group Case Study

 

Placemakers logo

 

Industry: Retail
Solution: Unified Communications
Region: APAC

“Some 80% of our telephone enquiries are from trades people – which means high value business. With the Unified Communications solution provided by Zeacom, you can see on the PC screen who has tried to call while you were busy out on the shop floor, and you can call back with a click of the mouse. It's not only quick and easy, but it also means we deliver a highly professional customer service and don't miss out on any business opportunities.”
David Whiting, PlaceMakers Project Manager, Telephony Rollout

Read the PlaceMakers Case Study

 

 psislogonew

 

 

Industry: Financial Services
Solution: Business Process Automation
Region: APAC

Read the PSIS Case Study

 

RandLogo

 

Industry: Other
Solution: Business Process Automation
Region: APAC

Read the RAND Corporation Case Study

republicbank

 

Industry: Financial Services
Solution: Multimedia Contact Center
Region: North America

“Zeacom has become a strategic partner for us, in that they truly understand the nuances of our various banking businesses.” Roger Batsel Vice President of Information Systems Republic Bank, USA

Read the Republic Bank Case Study

 

rhino

 

Industry: Other
Solution: Unified Communications
Region: North America

“Zeacom gave us everything we needed out of a phone and everything we needed from a Unified Communications application. We've improved our customer service and we can now measure that for the first time and prove it - this is what tells me we've implemented the right system.” Jason Nguyen, IS Manager, Rhino Linings

Read the Rhino Linings Case Study

 

RISLA Logo_CMYK1

 

Industry: Financial Services
Solution: Multimedia Contact Center
Region: North America

Read the RISLA Case Study

 

Sourcelogo

 

Industry: Zeacom Reseller
Solution: Zeacom Communications Center
Region: North America

 “We won every bid where we’ve proposed Zeacom.” Debbie Magnanti, Director of Sales, Source, Inc.

Read the Source Case Study

 

spicers

 

 Industry: Other
Solution: Multimedia Contact Center
Region: APAC

“We had a great relationship with Zeacom, they have a strong support structure in place and their solution stands head and shoulders above alternative solutions.” - Jason Doyle, Business Analyst, Spicers Paper

Read the Spicers Paper Case Study

 

spotlesslogo hi_res

 

Industry: Other
Solution: Multimedia Contact Center
Region: APAC

“We had a deadline of 4 weeks to move 600 people, including our helpdesk, from a 15 year old PBX to Lync. It got really tight, but Zeacom’s work ethic was exceptional.” Geoff Dumesny, Infrastructure Programme Manager, Spotless Group

Read the Spotless Case Study

 

SFR

 

Industry: Financial Services
Solution: Multimedia Contact Center
Region: North America

Read the Summit Financial Resources Case Study

 

tdlrbat

 

Industry: Public Service
Solution: Multimedia Contact Center
Region: North America

"All of our experiences with Zeacom were positive. Even if there was an issue to work through, everyone was always friendly, knowledgeable and professional."
Gene Mays, Customer Service Director
Texas Department of Licensing and Regulation 

Read the Texas Department of Licensing and Regulation Case Study

Texas Power_logo

 

Industry: Utilities
Solution: Multimedia Contact Center
Region: North America

"Working with Lantana to integrate the Zeacom Application, has revolutionized the efficiency and effectiveness of our contact center by giving our management a simple, clever view of all our channels of communication. ZCC has given us metrics and control over our call center that we never thought possible" David Sadley, Texas Power LP

 

 Tower

 

Industry: Insurance
Solution: Multimedia Contact Center
Region: North America

“Our customers appreciate the ability to self-serve when they do not need to speak with a Customer Service Representative. Our Call Back features prevent customers from having to wait on hold for long periods of time during peak hours. And now, we’re leveraging skills-based routing capabilities that direct callers to the CSR that is best-equipped to handle their specific question.”
Ben Zachry, Vice President, Tower Life

Read the Tower Life Case Study

 

tasman-district-council-logo

 

Industry: Local Government
Solution: Multimedia Contact Center
Region: APAC

“With this solution we’re proactively buying our community time… I believe we currently have the most sophisticated and unique system for distributing flood and weather warnings.” Martin Doyle, Hydrologist and Coordinator of Environmental Monitoring, Tasman District Council

Read the Tasman District Council Case Study

 

urk

 

Industry: Local Government
Solution: Unified Communications
Region: EMEA

Read the Gemeente Urk Case Study (in Dutch)

 

VicRoads Logo_RGB_HR

 

Industry: Public Services
Solution: Business Process Automation
Region: APAC

Read the Vic Roads Case Study

 

 WebCE-logo-06

 

Industry: Education
Solution: Multimedia Contact Center
Region: North America

“Our service levels have increased from 90% to 96%. ZCC on Lync changes contact center behavior because it gives us so much more visibility of what's going on" Rebecca Lammers, Contact Center Manager, WebCE

Read the WebCE Case Study

 

 weltec logo blue

 

Industry: Education
Solution: Operator Console for Lync
Region: APAC

“Our frontline staff chose ZCC console for Lync after evaluating several options,” says.  “The combination of Lync and Zeacom products have created a synergy which allows WelTec’s operators to intuitively find and direct calls to the right location to ensure our students get what they need when they need it - promoting our Student First philosophy. We now intend extending the Zeacom contact centre solution to our internal IT Service Desk.” Darryl Hobbs, Services Integration Manager, IT Services, Wellington Institute of Technology

Read the Press Release

WorldNomads Logo

 

Industry: Travel
Solution: Multimedia Contact Center
Region: APAC

“We budgeted for the system to pay for itself within 15 months but I believe the system was paid off within 6 months thanks to the Callback feature, event messaging, skills-based routing and automated faxing.” Alison Rex-Paulin Contact Center Manager, World Nomads

Read the World Nomads Case Study

 

WeightWatchers

 

Industry: Other
Solution: Multimedia Contact Center
Region: APAC

“We were able to reduce call volumes to our staff by an average of 40% which has resulted in the team being able to focus on new business opportunities…” Warren Cunningham, Customer Service Center Manager

Read the Weight Watchers Case Study

 

Yellow-Pages-Logo

 

Industry: Other
Solution: Multimedia Contact Center
Region: APAC

“Customers have come to expect and accept Callback as part of the process. Before ZCC we had almost 50% of calls being abandoned, but now our abandonment rate is consistently 1 to 2% and our customer service levels have leapt to 90%” Nadene Gavigan, Contact Center Manager, Yellow Pages

Read the Yellow Pages Case Study

 

   

 With over 4000 customers worldwide, we couldn't possibly fit them all on one page, but here is quick peek at just a few of them.

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