Gain the right skills to make the most of your ZCC solution's rich functionality. You and your staff will be more efficient and productive after an in-depth training course at our training center in Irvine, California.

Our focus is to 'train the trainers', so that they can help everybody else make the most of their ZCC solution.

Each trainee works with their own dedicated ZCC server, and classes are small with a maximum of eight participants. Everybody can complete the exercises at their own pace and in the style that best suits them.

We provide users with the hands-on knowledge and skills that will make a real difference back in their organization. The enhanced training programs have been designed with the trainees' needs in mind and incorporate a wide range of practical 'learning by doing' activities.

• Trainees are offered the right blend of theory, discussion and exercises, plus as much practical hands-on time as possible, to achieve the best learning outcomes.
• Partipants get a complete set of workbooks, assessment tests and support resources for each course module.
• Valuable input by Zeacom training instructors who have the right product knowledge and experience to add value to the training program
• Small class numbers ensure personalized one-to-one learning with the instructor

Enrollment Forms

Customer Info Pack

Enrollment Form (pdf)
Online Enrollment Form
Enrollment Packet (pdf)

Payment Form

Credit Card Payment Form (pdf)

Customer Courses

Reseller Courses

Zeacom Administration Foundation Course 

• The three-day Administration Foundation course is integral to administrating the Zeacom system. The course is designed to give you an in-depth knowledge of basic  ZCC administration encompassing both the contact center and voice messaging functionality.

Zeacom Installation Foundation Certification

• The Installation Certification track is designed to make a new installer self-sufficient. This track starts with the most basic of installations (administration and installation of a basic contact center and voice messaging site) and progressively gets harder until the installer can handle advanced modules (e.g. web chat, IVR, etc).