Australia and Asia-Pacific Training Center
Give your end users the right skills to make the most of their ZCC solution's rich functionality. Your staff will be more efficient and productive after an in-depth training course at our training center in Melbourne, Victoria.
Each trainee works with their own dedicated ZCC server, and classes are small with a maximum of eight participants. Everybody can complete the exercises at their own pace and in the style that best suits them.
We provide users with the hands-on knowledge and skills that will make a real difference to their performance. The enhanced training programs have been designed with the trainees' needs in mind and incorporate a wide range of practical 'learning by doing' activities.
- Trainees are offered the right blend of theory, discussion and exercises, plus as much practical hands-on time as possible, to achieve the best learning outcomes.
- Participants get a complete set of workbooks, assessment tests and support resources for each course module.
- Valuable input by Zeacom training instructors who have the right product knowledge and experience to add value to the training program
- Small class numbers ensure personalized one-to-one learning with the instructor.
For more information, check out our Training Fact Sheet or our Customer Course Schedule for 2012.
Available Courses
Customer Courses |
Reseller Courses |
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Zeacom CC and Technical Administrator Course During a structured four-day course you will learn to configure queues, manage agent skill sets and access permissions, record announcements, run and interpret reports, understand system architecture and install the client application. Length: 4 Days Course Description | Course Dates | Enroll Zeacom CC Administrator Course The three-day Administration Foundation course is integral to administrating the Zeacom system. The course is designed to give you an in-depth knowledge of basic ZCC administration encompassing both the contact center and voice messaging functionality. Length: 4 Days Course Description | Course Dates | Enroll Zeacom CC for Team Leaders Course This three-day course for Team Leaders and Supervisors gives trainees a good grasp of all the ZCC Desktop features. They will learn not only how to make the most out of the software, but also how to monitor and finetune the performance of staff so that the contact centre can run as efficiently as possible. Length: 3 Days |
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Zeacom Installation Engineer Fundamentals Course Length: 5 Days Version 6.0 Update Length: 2 Days Multimedia Installation Engineer Length: 2 Days Record and Evaluate Length: 2 Day |
Training Location
St Kilda Rd is right in the heart of Melbourne's business district. This leafy avenue has trams that connect it to Central station every 10-15 minutes, and takes about the same again to reach. It takes about 40 minutes by taxi from Melbourne International Airport, and there is a range of accommodation within easy walking distance.
Zeacom Pty Ltd
Level 6, 606 St Kilda Road
Melbourne
VIC 3004
1300 ZEACOM (932266)
+61 3 8616 8550
+61 3 8616 8582
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AU Training Center
With demonstration facilities and regional headquarters, this is also home to our Asia Pacific training center. When not in the classroom, you are in easy range of Albert Park, the shops and cafes on Chapel St, and vibrant St Kilda, near the beach.
- Nearest train station – Central, then a 15 min tram to Lorne/High St
- Recommended accommodation: Siebel townhouse. St Kilda 3 minute walk away