Messaging

Messaging solutions that are relevant and reliableMessaging-Quote


Provide faster, more personalized service to customers and business partners. You get so much more than just the means to capture caller messages.

With Voicemail, your employees present a professional profile to both customers and colleagues, providing critical presence information to help them make important communications decisions. Subscribers with Executive Insight or Desktop can even automate routing based on time of day or caller recognition - or can provide routing choices to callers to assist them to make contact with the right people, right now.

 

At a glance:

  • Reduce caller frustration by instead using voicemail greetings that reflect your availability and tell your callers when you’ll be back.  Automate this  based on your Microsoft Outlook calendar using Calendar Integration.
  • Customize your greeting and options for important callers.
  • Voice messages from customers, colleagues and your operator are saved as audio files and sent to your Microsoft Outlook inbox, making them available from any communication device you’re using.
  • Messages left in your inbox can be ‘dragged and dropped’ into another person’s inbox for follow-up.
  • Receive faxes in your Microsoft Outlook inbox in digital format, or even on your smartphone.
 

Voicemail

Voicemail is part of the core functionality of the product, providing each licensed user with a voice mailbox that allows users to record personal greetings and send/receive voice messages via the phone. However, by combining Voicemail with Executive Desktop or Executive Insight you give your users the ability to fully leverage and easily manage a range of advanced functionality that will significantly improve customer service and staff productivity. Read More >>

Unified Messaging

If your day involves a constant stream of messages, Unified Messaging can revolutionize your workflow and reduce the risk of errors. Now voicemail and faxes are given the same treatment as email, so that you’ll always know where to find them, when they arrived and who they’re from. The time you would usually spend accessing multiple messaging applications can be channeled into other tasks. Read More >> 

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