Business Intelligence
Know what’s going on, for continuous improvement
At a glance
- Find out if your employees, operator and customers are getting the full benefit of your new communications system.
- Gain insight into the time people spend at their desks, away from their desks, in meetings and on the phone.
- Monitor voicemail usage to ensure that this tool is being used effectively and according to company guidelines.
- Use Presence reports for timekeeping and to track sick days.
Reporting and AdministrationZCC’s on-board database collects ‘cradle-to-grave’ statistics for every communication, so that you can generate reports that assist better decision making. Operator reports let you analyze what specific operators are doing and how they’re doing it. Queuing reports give you a clear view of how long customers are waiting. Voice messaging reports provide insight about how your people are using their mailboxes. Read More>> |
Record and EvaluateBy recording selected calls, you can evaluate the performance of your people. The information you collect can help with assessment, training and promotion. You can also fine-tune call handling processes, to ensure customers are getting the best impression of your organization. Read More>> |