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Unified Communications

Lift performance by improving communication

More will get done in less time if you can bring all communication channels into one place. Productivity gets a further boost if you can give everyone a single view of what’s going on. The good news is that you can, with Unified Communications.

Our solutions help your people to collaborate more efficiently, work remotely and make every minute count. To ensure you get functionality that’s a perfect match for your organization, we look at your whole business and design a solution that meets your specific needs. Our modular approach lets you expand your solution as your organization grows.

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Presence

A single view shows the availability of everyone in your organization. Presence reduces phone tag, dialing errors and botched call transfers. If you need to refer a customer to another colleague, you can immediately see who’s ready to help. Read more >>

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Collaboration

Executive Conference takes all the frustration and confusion out of conference calls. Creating or joining a conference is simple and intuitive. You can see who’s on the call, who’s talking and mute the person with all the background noise. Read more >>

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Mobility

It’s like you’ve never left your desk. Communicate with customers and colleagues from anywhere on your Windows Mobile, iPhone, BlackBerry, smart phone or web browser. Reduce costs of mobile roaming and long-distance calls. Read more >>

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Messaging

Access your voice messages with any online device and receive faxes in digital format. Use the right voicemail greeting for every situation, then give callers choice about what to do next. Messaging has come a long way. Read more >>

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Reporting

What are your people doing with their day? Look at voicemail usage, track sick days, monitor daily start and finish times, see how much time people spend at their desks, in meetings and on the phone. Read more >>

Feeling the pain?

Here's our solution

Can’t find people

You need an answer, some advice or want to arrange a meeting. Where’s the person you’re looking for? If you could have back all the minutes you spend trying to locate people, you’d be significantly more productive.

Single view Presence

On a single screen, Presence shows you what’s happening in your organization. You can instantly see if a person is in a meeting or busy on the phone. And you can request anotification when they return to their desk or finish their call. Find out more about Presence.

Messages are getting lost

Messages have a nasty habit of slipping through the cracks, and that could mean losing business, missing an opportunity or infuriating a customer. When messaging fails, the fallout can be significant.

Failsafe messaging

Voice messages from customers, colleagues and your operator are saved as audio files and sent to your Microsoft Outlook inbox. Faxes are also delivered to your inbox. Now there’s no excuse for messages getting lost or not being passed on. Find out more about Messaging.

Collaboration is chaotic

Collaboration requires coordination – across calendars, locations and time zones. With constantly changing schedules, mobile employees and geographical barriers, finding a time and place that fits the needs of all team members can be nearly impossible.

Streamlined collaboration

Executive Conference takes all the frustration and confusion out of conference calls. Creating or joining a conference is simple and intuitive. You can see who’s on the call, who’s talking and mute the person with all the background noise. Find out more about Collaboration.

Customers get frustrated and angry

Customers want to talk to the right person, as quickly as possible. But instead it becomes a game of ‘hot potato’, as the call gets passed around your organization. Tension levels grow with every transfer.

Customers get satisfaction, quickly

Operators can connect customers to the best person to handle their call, and VIPs can receive priority routing. Presence lets everyone see who is available, so you can transfer to a colleague who’s actually there. At times when customers can’t get through, customized voicemail greetings can give them lots of options. Find out more about Presence.

Too many devices

Managing communications on your desk phone, mobile phone, laptop and desktop is quite a juggling act. Somewhere, sometime, something’s going to get lost. Time spent checking each device would be better spent on customers.

One place to manage all communications

All your calls, voice messages, faxes and emails are channeled into Microsoft Outlook. Colleagues and customers can dial just one number to reach you – whether you’re at your desk or on mobile. Find out more about Mobility. Find out more about Mobility.

Lack of information

Attempting to coordinate communications between team members can be difficult when everyone’s using different communications tools. Lost invites, slow responses and missed meetings add up to organizational confusion.

Better reporting

If you don’t know it’s broken, you can’t fix it. Individual and departmental reporting gives managers the information they need to measure productivity and improve customer service throughout the organization. Find out more about Reporting.

Poor work/life balance

If it feels like you are living to work rather than working to live, something needs to change. As stress levels mount, and there’s less time to switch off from work, productivity drops – which causes more stress. It’s time to break the vicious cycle.

More time for life

When communication is efficient and effective, it’s easier to meet performance targets and deadlines. The hours that were previously spent chasing and organizing people can be used to achieve your real objectives, so that you can go home on time, And when circumstances demand you take work home, you can function as if you were in the office. Find out more about Presence and Mobility.

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