Agent Desktop
A real-time view of exactly what’s happening in the contact center. Gives managers, supervisors and agents the information they need to make good decisions. Read more about Agent Desktop.
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CT Control
The heart of contact center administration is ensuring contacts are delivered to the most appropriate destination in the best possible timeframe. CT Control lets you proactively manage call delivery for all eventualities. Read more about CT Control.
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Custom Announce
Statistics prove that callers are less likely to abandon when they're kept informed. Waiting customers hear easily configurable in-queue announcements providing general information or wait-time estimates. Read more about Custom Announce.
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