Zeacom

Voice Interaction

Enhance customer service levels and reduce costs

Voice Interaction Quote

At a glance:

  • Automate routine, repetitive queries, such as ‘what’s my account balance?’
  • Capture customer information up front, so that agents can direct calls to the best person or give high-value customers special treatment
  • Flatten peaks in call volume and increase agent productivity during less-busy times by offering customers a callback option
  • Measure customer happiness with post-call surveys
  
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Callback

Prevent queuing frustration by giving customers the choice of a callback. You’ll also spread the day’s load more evenly, because agents can handle the callbacks at less busy times. Read more about Callback.

Query/Enhanced Routing

Connect customers to the best person the first time. Evidence shows that enhanced routing can increase customer satisfaction by 30%, with a corresponding 30% increase in revenue. Read more about Query/Enhanced Routing.

Post Call Survey

Callers have something interesting to do while they're in queue. Customer surveys can improve agent behavior and feed valuable information back to management. Read more about Post Call Survey.

Interactive Voice Response (IVR)

Lift customer service levels and reduce operating costs – IVR can do both. Your callers get more choices and agents have more time for customers who want personal assistance. Read more about Interactive Voice Response.
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