Multimedia InteractionChannel every communication to one place
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Many customers prefer to communicate by email. Now you can give emails the attention they deserve with intelligent email queuing, predefined reply templates, skills-based routing and more. Read More>> |
FaxFaxing is still alive and well in many industries. Fax queuing improves the access, control and security of fax communications, plus there’s no need for paper archiving – all faxes are converted into images for easy storage. Read More>> |
Web ChatOnline customers can request a text chat with the individual or department who’s best-equipped to help. Alternatively, they can simply click on an icon to request a callback from an agent. Read more about Web Chat. |
Web CallbackOnline customers can also simply click on an icon to request a callback from an agent. Read More>> |
Social MediaSocial media sites, such as Facebook and Twitter, let your customers share their opinion and experiences with their friends/followers. Now it’s easy to monitor activity and respond appropriately. Read More>> |
SMSText messages are handy for appointment reminders, competitions, promotions and surveys. Your contact center can be optimized to send and receive SMS communications efficiently. Read More>> |