For Greater Mobility and Better Business Intelligence
ZCC 6.1 introduces mobility applications for Android users, business intelligence features for the contact center and additional flexibility for PBX users wanting to benefit from integration to Microsoft Lync.
Available now, ZCC 6.1 has been designed to increase employee productivity, improve the customer experience and deliver better business intelligence.
Highlights of ZCC 6.1 include:
Executive Mobile for Android – Executive Mobile lets you extend your office communications to your mobile phone. Now available for Android, Executive Mobile is a free downloadable application from Android Market and is activated with a ZCC Executive Mobile license.
Dynamic Wrapups – Improve the speed and quality of data collection within the contact center by presenting agents with fewer, more relevant options as well as free-form text fields for gathering unique information about every contact.
Gateway for Microsoft Lync – Extend the life-span of your existing PBX while opening the door to the exciting desktop features of Microsoft Lync.
Snapshot for Android is coming soon! – Snapshot is going mobile – giving you a real time picture of contact center performance from your Android smartphone or tablet.
Want to know more?
Find out more about the advanced functionality offered by ZCC 6.1
Schedule a no obligation demonstration today.
Book a Class
Foundation Administration Course
Gain the right skills to make the most of the rich functionality within your existing contact center investment.
Work with your own dedicated ZCC server. Classes are small; max of 8 participants. US$2,000 per student, Irvine, CA
IT Help Desk
Limited Time Offer
Do you have an IT Help Desk at your office in desparate need of a customer service overhaul?
Sign up for this workshop on proven strategies and tactics to improve customer satisfaction and productivity in your IT Help Desk.