Bring Customers Closer

over-arching-iconEnghouse Interactive Communications Center 8.0 Available Now!


From multi-channel to mobility, Version 8.0 has something for everyone

Enghouse Interactive Communications Center (EICC), previously called Zeacom Communications Center, sits at the heart of the Enghouse Interactive product suite - offering you a broader, deeper portfolio of solutions.

Here's what's new in EICC 8.0:

  • TouchPoint streamlines the way agents work in a multi-channel environment, making it easy to handle a blend of phone calls, emails, web chats, texts and social media.
  • Integration with a range of complementary Enghouse Interactive solutions means agents and supervisors can move seamlessly between key applications.
  • New activity metrics deliver valuable insights in a modern, graphical format that improves visibility.
  • Managers and supervisors on the move stay informed and in control with TouchPoint on any Microsoft Windows tablet.
  • TouchPoint is now available in nine languages with the addition of French, Italian, Simplified Chinese, French Canadian and Brazilian Portugese.
  • Enhancements for contact centers on Microsoft Lync include increased agent capacity and multi-channel Survey.
                                             Whats New in EICC 8.0


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Version 8.0
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USA Training
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Foundation Administration Course
Gain the right skills to make the most of the rich functionality within your existing contact center investment. 
Work with your own dedicated ZCC server. Classes are small; max of 8 participants.

US$2,000 per student, Irvine, CA

 

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