The contact center has become an increasingly complex environment to work in. In fact, 81% of contact centers surveyed by leading analyst firm, ContactBabel, in their 2013 US Decision Makers Guide said they plan to simplify the agent desktop. TouchPoint was designed to do just that.
ZCC 7.0 Highlights:
- With its clean, modern look, lean footprint and context aware functionality, Zeacom TouchPoint streamlines the way agents work, reducing stress and increasing job satisfaction.
- Every business has its own unique set of needs. That’s why we’ve designed TouchPoint to be easier and more cost effective to customize.
- Increase agent productivity and generate additional revenue by using ZCC Outdial for Lync to deliver outbound calls to agents during low inbound periods.
- ZCC Survey allows customers to participate in surveys at the end of phone, email or web chat sessions with agents.
- ZCC 7.0 offers more options for IT professionals looking to safeguard contact center data and service delivery.
- TouchPoint makes it easy to add new languages for organizations with multilingual workforces.
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