Bring Customers Closer

Enghouse Interactive Communications Center 8.1 Available Now!


Introducing the new look operator console, additional multi-channel media, new mobility features and improved server resiliency.

Version 8.1 has something for everyone.

Enghouse Interactive Communications Center (EICC), previously called Zeacom Communications Center, sits at the heart of the Enghouse Interactive product suite - offering you a broader, deeper portfolio of solutions.

Here's what's coming in EICC 8.1:

  • Increase operator efficiency with a fresh new console operator interface, improved contact search functions and context sensitive alerts
  • Further improvements to TouchPoint's supervisor and monitoring views to assist with managing agent productivity and quality
  • New Microsoft Lync functions include support for media-escalation - the ability for agents to transition from voice to video, or IM to screenshare - all in the same interaction.
  • EICC now supports 'Lync Mobile Client' and 'Cisco Jabber Extend & Connect' on mobile devices including Apple iOS for iPhone and iPad.  Extend your contact center to the roaming agent and retain all EICC reporting and skills based routing
  • WebChat has been revitalized with a new look and feel and a streamlined setup process. 
  • SMS interaction queuing  now offers direct SMS gateway support, with 2-way session management
  • Talk to EICC's Advanced Services team about integrating video into your customer's contact center experience               

 

 

Version 8.1
Upgrade Soon
I want it, I need it, talk to me! 
Find out more about the advanced functionality offered by EICC 8.1
 
   Schedule a no obligation
demonstration today. 
  
 

 

USA Training
Book a Class 
Foundation Administration Course
Gain the right skills to make the most of the rich functionality within your existing contact center investment. 
Work with your own dedicated ZCC server. Classes are small; max of 8 participants.

US$2,000 per student, Irvine, CA

 

Learn More
Book a Demo 
Curious, but not ready to commit?
Want to learn more about how innovative communications solutions can make your life easier and improve your business
Sign up for a free demo to learn proven strategies and tactics on how to improve customer satisfaction and productivity in your organization.

 

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