ZCC 6.2 delivers a better customer and user experience while setting the scene for some important future enhancements. Available now, ZCC 6.2 makes it easier to communicate key contact center metrics, improve customer satisfaction and measure contact center performance.
ZCC 6.2 Highlights:
Communicating key contact center metrics – Drive the behaviors that make a real difference to customer satisfaction by highlighting key metrics and events in the contact center. ZCC Snapshot offers more functionality and is supported on more devices than ever before.
New Microsoft SQL Server Database – Zeacom is transitioning ZCC to a new database which means faster migration time and improved database management options for the future.
Accurately measuring customer satisfaction – There’s more to monitoring customer satisfaction than reporting on service levels. Find out what callers to the contact center really think with Post Call Survey. Available on more platforms.
Cloud support for email services – ZCC’s Email Queuing and Unified Messaging solutions now allow our customers to explore hosted and cloud email offerings.
Better information for better decision making – ZCC.6.2 provides updated contact center metrics and reporting in keeping with the latest industry trends.
Responding to customer emails just got easier – ZCC Email Queuing has been enhanced to make the process of replying to customer emails more efficient than ever.
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