over-arching-iconSay hello to ZCC 7.0
featuring TouchPoint


We’ve Reinvented the Agent Experience

The contact center has become an increasingly complex environment to work in. In fact, 81% of contact centers surveyed by leading analyst firm, ContactBabel, in their 2013 US Decision Makers Guide said they plan to simplify the agent desktop. TouchPoint was designed to do just that.

ZCC 7.0 Highlights:

  • With its clean, modern look, lean footprint and context aware functionality, Zeacom TouchPoint streamlines the way agents work, reducing stress and increasing job satisfaction.
  • Every business has its own unique set of needs. That’s why we’ve designed TouchPoint to be easier and more cost effective to customize.
  • Increase agent productivity and generate additional revenue by using ZCC Outdial for Lync to deliver outbound calls to agents during low inbound periods.
  • ZCC Survey allows customers to participate in surveys at the end of phone, email or web chat sessions with agents.
  • ZCC 7.0 offers more options for IT professionals looking to safeguard contact center data and service delivery.
  • TouchPoint makes it easy to add new languages for organizations with multilingual workforces.
                                             Agent Activity GRGRGR

 

Download the release solution sheet

Simply complete the form below and we will email it to you.

 

Version 7.0
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I want it, I need it, give it to me! 
Find out more about the advanced functionality offered by ZCC 7.0
 
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demonstration today. 
  
 

 

USA Training
Book a Class 
Foundation Administration Course
Gain the right skills to make the most of the rich functionality within your existing contact center investment. 
Work with your own dedicated ZCC server. Classes are small; max of 8 participants.

US$2,000 per student, Irvine, CA

 

Learn More
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Sign up for a free demo to learn proven strategies and tactics on how to improve customer satisfaction and productivity in your organization.

 

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