Zeacom

Agent Transaction Optimization


Speed up and personalize customer interactions

Agent Transaction Optimization

At a glance:

  • Personalize the service you offer customers by using screenpops to display essential customer information to your agents as they answer a call.
  • Agents spend less time on each call because they have the information they need immediately available on their desktop.
  • Speed up outbound calls using ‘click-to-dial’ to make calls from within a customer’s CRM record.
  • Improve the accuracy of your CRM records by updating the customer screenpop data during the call.

 

Microsoft CRM Dynamics

Enhance the way your organization manages and fosters its customer relationships. Zeacom’s Microsoft Dynamics CRM Plug-in allows agents using the Microsoft® Dynamics CRM application to process calls, emails and faxes more efficiently and deliver a higher level of customer service. Read More>>

Salesforce.com

We are committed to protecting your investment in CRM and help desk applications and are constantly developing new screenpop integrations to meet the market. Read More>>

Sales Logix

SalesLogix Plug-in captures the Calling Line ID (CLI) or Customer Number associated with the incoming call and uses it to ‘pop’ the SalesLogix Sales screen complete with the customer’s details from your database. Read More>>

Remedy

Zeacom’s Remedy Plug-in captures the Calling Line ID (CLI) or Customer Number associated with the incoming call and uses it to ‘pop’ the Remedy screen complete with the customer’s details from your database. Read More>>

SendKeys

Zeacom’s SendKeys Plug-in is used where the CRM application has no standard API or other means of integrating with the contact center system. The SendKeys Plug-in captures the Caller ID or Customer Number associated with the incoming call and uses standard Windows functionality to send this information to the CRM application. Read More>>

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