Zeacom

Customer Interaction Automation

Take better care of your customers

customer interaction autmation

 

At a glance:

  • Cut call center load by a third. When combined with speech recognition, Interactive Voice Response (IVR) can handle up to 30% of your routine incoming calls.
  • Make life easier for your customers. IVR lets customers get what they need quickly, whether it’s an account balance, a parcel pickup or placing a routine order.
  • Personalize according to customer needs. Dynamic menus speed up transactions by only offering customers options that are relevant to them.
  • Virtual Assistant allows callers to ask for people by name, eliminating the need for cumbersome menus and alphanumeric keypad spelling to direct calls.
  • Autodial automates outbound calling and messaging – reminders and notifications can be reliably delivered to customers without tying up contact center agents.
customer interaction automation-after at a glance

Dynamic Auto Attendant

Customers are offered Dynamic Menus that are customized to their needs, drawing on information in your database about their organization, previous purchases and special requirements. It saves time, increases customer satisfaction and speeds up call resolution. Read More>>

Virtual assistant

Virtual Assistant uses speech recognition to let callers to connect with the right person without talking to an operator. No more searching for direct dial or mobile numbers - customers and staff can call just one number and be directed to anyone in the organization. Virtual Assistance can be used as a primary point of contact, or as back-up when your operator is busy. Read More>>

Auto Dial

Autodial automates outbound calls, which are then passed on to the IVR system for processing. This type of business process automation is effective for debt recovery, appointment reminders and special offers. Read More>>

IVR - Integrated Voice Response

Customers can serve themselves over the phone. You’ll reduce the workload in your contact centre, trim wait times and reduce abandonment rates. Zeacom links your phone system, databases, applications and business processes together to deliver an IVR solution that is perfectly tailored to your organization. Read More>>
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