Compass is one of the most diverse telecommunications companies in New Zealand. In order to thrive in a highly competitive market, Compass focuses on automating business processes and keeping HR costs low.

PlaceMakers' vision is to be a world class provider of building materials. Maintaining high customer service standards is an important step towards that goal.

ASKO Appliances invested in a Zeacom solution to improve staff productivity and caller satisfaction. Previously, the company had a different telephone system in each of its five state offices and did not use a call center solution.

To improve traffic flows on the highways around Melbourne, Zeacom implemented a system that provides callers with the latest traffic details.

 One single application now handles both enterprise-messaging and contact center needs, to enable better service for both members and customers. Customer satisfaction is moving up, and everybody benefits from the time savings introduced through smart UC functionality.

“Our new system allows us to track call waiting time and agent talk time.  This function allows us to place agents on call lines with the most demand, which helps us reduce wait times for our customers."

After an in-depth business requirements analysis, Zeacom‟s Systems Integration Team implemented a flexible, scalable solution to replace the legacy IVR system, introducing Speech Recognition technology to automate communications.

LifeCare is widely recognized for its innovative use of technology to deliver personalized services to its high value business clients. The company’s 55 seat contact center reflects this philosophy.

PSIS is getting more bang from their resources in their banking services division, after integrating their IVR application and contact center solution, which previously operated separately.

David Wheeler, Summit’s Vice President and cofounder was looking for a technology solution that would enhance efficiency and support the company’s growing staff.

When RAND wanted to improve the quality of US health care services, it relied on Zeacom’s Process Automation Group to design a solution that can survey patients in a cost effective way about their medical care experience.

Babbage wanted to provide  its calling customers with exceptional service that would reinforce the company's professional image. Learn how they made significant improvements using our enterprise communication solutions.

Zeacom Communications Center (ZCC) enabled Keno Kozie to transform its traditional call center into a modern contact center that could incorporate multimedia channels as well as the traditional voice handling process.

Zeacom Communications Center (ZCC) enables Tower Life's CSRs to efficiently manage call queues across a variety of media – phone, email, fax, and web callback – directly from their desktops.

Following an extensive market search in 2006, Fidelity selected Zeacom as the partner through which it would evolve its legacy call center into a truly next generation contact center. The Zeacom Communications Center (ZCC) solution suite possessed the inherent flexibility, scalability, transparent reporting and ease-of-use that Fidelity needed.

“Zeacom gave us everything we needed out of a phone and everything we needed from a Unified Communications application. We've improved our customer service and we can now measure that for the first time and prove it - this is what tells me we've implemented the right system."

Spicers Paper engaged Turnstone and Zeacom to overhaul their communications infrastructure, integrating an existing Avaya IP voice based system with the Zeacom Communications Center (ZCC). This has provided Spicers Paper with significant cost savings, and increased operational efficiencies.

Zeacom has global expertise in providing automated warning systems to effectively deal with emergency situations. In New Zealand, for example, several local bodies use their Zeacom Unified Communications (UC) solution to keep citizens safe.

De combinatie van een Avaya- en Zeacom-oplossing biedt de gemeente een snelle en praktische manier om zowel intern als extern per telefoon te communiceren. De receptiemedewerkers hebben nu op hun pc-scherm direct inzicht in de status van medewerkers, waardoor ze burgers en bedrijven op adequate wijze kunnen helpen.

Looking for a new telephony sys-tem, covering numerous locations, the City of Darebin found a solution that would meet the diverse needs of its staff and callers. Zeacom Communications Center (ZCC) could deliver basic telephone functionality for some staff and sophisticated contact center and unified messaging capabilities for others – all as part of one application and one interface.