For Knowledge Workers

The frustration of phone tag, constant interruptions and an overloaded inbox are well known to most Knowledge Workers.

ZCC increases the efficiency and productivity of Knowledge Workers by allowing them to streamline and intelligently manager all their communications using a single desktop application.

Collaborate more effectively:

• Rich Presence gives you am immediate view of the current status and availability of all staff
• Avoid phone tag by being notified when the person you require gets off the phone or returns to his/her desk
• Integration with Microsoft Outlook lets you view a person’s Microsoft Outlook Calendar appointment and scheduled return time
• See who called (even if they didn’t leave a message) and return missed calls

Take control of your time:

• New call alert within Microsoft Outlook gives you the option to answer, display details or redirect the call to voice messaging
• Customize how your redirect specific callers that reach your voice messaging
• Mobility means one number to reach you anywhere, anytime, when you choose to be contactable

Be more professional:

• Personalize call answering by screenpopping caller details on incoming calls
• Your greeting on your voice messaging can automatically change based on your Microsoft Outlook Calendar appointments
• Pre-record voice messaging greetings to handle every scenario
• Customize your greetings based on who is calling you

Work smarter:

• Access voice messaging, fax, email and telephony functionality all from within Microsoft Outlook
• Send and receive faxes from your desktop
• Telephony toolbar makes advanced functions faster and easier to use
• One-touch access to Global, Personal and Microsoft Outlook Contacts directories