For Executives

Executives are time-poor, highly mobile and often reliant on their managers and support staff to supply them with the right information at the right time.

ZCC puts Executives in control of their availability by allowing them to screen, prioritize and respond to the contacts that are most important to their business.

Prioritize your communications:

• Manage your calls, voice messages, faxes and emails all from within Microsoft Outlook
• Access the most important contacts first
• Give your VIP callers priority routing based on their calling line ID
• See who called while you were away from your desk and return the important calls

Communicate more efficiently:

• Use Rich Presence to view the availability of your PA, management team or any member of your staff
• Be alerted when the person you require gets off the phone or returns to his/her desk
• Integration with Microsoft Outlook lets you view a person’s Microsoft Outlook Calendar appointment and scheduled return time

Be more responsive:

• Mobility ensures that you can make yourself available anytime, anywhere
• One number to reach you regardless of your location
• Pre-configure your greetings and routing to handle specific events or callers
• One place to access all your messages
• Access your messages from your desktop, phone or via the web

Delegate more effectively:

• PAs can handle their managers’ calls, voice messages and faxes from their own desktop
• Screenpops allow PAs to personalize the way they answer calls on behalf of their managers
• PAs can change the greeting on their managers’ voice messaging from their own desktop or phone
• ‘Drag and drop’ voice messages and faxes into another person’s mailbox for follow-up

Increase your productivity:

• Send and receive faxes from your desktop
• Customize the greetings and options you offer your callers based on their calling line ID
• Screen calls before answering or forwarding to voice messaging