Bring Customers Closer

over-arching-iconTake it to the next level

 

 NEC

Exceptional functionality at an affordable price

At a glance:

  • Develop the full potential of your NEC telephony
  • Solutions for operators, helpdesks, customer services and knowledge workers
  • Scale-up your contact center solution as your business grows

 

Optimize your NEC investment

Robust, reliable and flexible, NEC telephony is among the industry's best. With our contact center and unified communications solutions, you can make it even better. The single database architecture of our solutions helps knowledge workers, executives, contact center agents and operators to work together more effectively.

All types of media

Our solutions enable your contact center to handle all types of media telephone calls, emails, fax, SMS, web chat and social media.

Transform the customer experience

Our exceptional routing intelligence can identify and deliver calls to the most appropriate agent, based on the factors that matter to you: called number, caller ID, call region, data entry, value, time of day, agent skills and more.

Scaleable

You can start small and grow your solution as your business succeeds and expands. Regular software updates ensure you stay ahead of technology trends.

Superior reporting

With around 150 reports out-of-the-box, you get a complete picture of performance so that you can discover trends and make accurate forecasts. Reports can also be customized to your specific needs and fully automated, so that supervisors don't waste time each week or month collating management data.

  • Schedule, export and import into analysis software
  • Use call wrapup templates to analyze transaction types
  • Identify issues and ways that tasks could be automated
  • Exception reporting lets you see instantly where you need to respond
  • Interval reporting allows you to identify trends in demand and allocate agents accordingly


 



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