Getting it right the first time  

Spotless Group Limited is a $2.5 billion a year international services company specializing in outsourced facilities management and a major supplier to the London Olympics. The helpdesk supports essential services such as the payroll function – ensuring that over 40,000 workers are paid accurately and on time. Getting it wrong could severely impact Spotless’ workers and service levels.

A low risk migration path
Spotless was already using Zeacom Communications Center (ZCC) on its legacy PBX but was not aware of its Lync capability. ZCC gave Spotless the option of using a hybrid solution during the office move, following which it could rollout the full Lync migration at its own pace.

A single infrastructure 
Spotless successfully migrated its IT helpdesk staff to Lync at the same time as they moved to new premises, without missing a call, and now support this critical part of their business on a single infrastructure – with no need to maintain their existing PBX.

Flexibility and choice 
Selecting ZCC offered Spotless greater flexibility during its migration to Microsoft Lync, providing the freedom to decide in what order different operational functions moved, based on business need rather than being driven by technology options.