Optimize your resources
ZCC's intelligent routing can identify and deliver calls to the most appropriate agent based on the factors that matter to you, such as called number, caller ID, call region, data entry, value, time of day, agent skills and more. Multimedia queuing allows your agents to seamlessly handle all types of media quickly and easily. The results are shorter customer response times and higher agent productivity.
Leverage your investment in Lync
Uncomfortable with the idea of having to manage dual infrastructure - a PBX for your call center and Lync for the rest of your telephony? With ZCC for Lync, you can have both on a single telephony platform.
Pilot, Prove and Migrate
Not quite ready to make the switch to Lync? ZCC connects to two-thirds of the world's most prevalent PBX systems using their native architecture, which means that you can pilot, prove and migrate your helpdesk or contact center to Lync when the time is right for you.