The same functionality-rich multimedia contact center used by 4,000 clients worldwide is now available for the Microsoft Lync platform
At a glance:
Whether it's a phone call, email, chat, SMS or social media alert, our multimedia queuing and skills based routing ensure that every contact is handled efficiently
Optimize your investment in Lync by maintaining one telephony infrastructure for both voice and contact center
Proven enterprise-class technology that lets you pilot, prove and migrate your helpdesk, call center or customer service desk today
Integrate with a range of Microsoft applications, such as CRM Dynamics and SharePoint.
Talk with us to understand the architectural benefits of using UCMA and Trusted Conferencing when deploying a contact center on Lync
Optimize your resources ZCC's intelligent routing can identify and deliver calls to the most appropriate agent based on the factors that matter to you, such as called number, caller ID, call region, data entry, value, time of day, agent skills and more. Multimedia queuing allows your agents to seamlessly handle all types of media quickly and easily. The results are shorter customer response times and higher agent productivity.
Leverage your investment in Lync Uncomfortable with the idea of having to manage dual infrastructure - a PBX for your call center and Lync for the rest of your telephony? With ZCC for Lync, you can have both on a single telephony platform.
Pilot, Prove and Migrate Not quite ready to make the switch to Lync? ZCC connects to two-thirds of the world's most prevalent PBX systems using their native architecture, which means that you can pilot, prove and migrate your helpdesk or contact center to Lync when the time is right for you.
Want to know more?
We've got you covered Our team of subject matter experts understands the demands of contact centers – whether it's a small helpdesk or complex customer service center – we can help you make the transition. We have a network of partners throughout North America, Northern Europe and Asia Pacific ready to assist you.
CEBP & Microsoft Dynamics CRM Integration Communications Enabled Business Processes (CEBP) or Business Process Automation delivers measurable return on investment by automating routine, repetitive steps in your communication workflows. With ZCC for Lync, you can screenpop and dial from Microsoft Dynamics CRM right out of the box. Assimilate SharePoint tasks into workflows and take advantage of our software development kits (SDKs) to integrate with a wide range of software applications.
UCMA and the Trusted Conferencing Platform It's not what you do, but how you do it that makes the difference. Zeacom has a history of connecting natively to telephony platforms in order to deliver best-of-breed contact center functionality. Using UCMA and the Trusted Conferencing platform to interoperate with Lync allows us to offer a rich customer and user experience that can be implemented in a scalable, robust fashion.
Spotless Group migrates to Lync in 4 weeks
Find out how this $2.5 billion a year facilities management company piloted, proved and migrated its mission-critical IT helpdesk to Lync in less than 4 weeks –without missing a call.
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Common contact center pain points & how we can help
Efficiently manage large numbers of inbound inquires and outbound contacts - by phone, email, fax, chat, SMS, or social media. No matter how complex, or simple, Zeacom can improve customer experiences, improve productivity, and report on your communications workflows.
Now Available for Lync
