Optimize your resources ZCC's intelligent routing can identify and deliver calls to the most appropriate agent based on the factors that matter to you, such as called number, caller ID, call region, data entry, value, time of day, agent skills and more. Multi-channel queuing allows your agents to seamlessly handle all types of media quickly and easily. The results are shorter customer response times and higher agent productivity.
Leverage your investment in Lync Uncomfortable with the idea of having to manage dual infrastructure - a PBX for your call center and Lync for the rest of your telephony? With ZCC for Lync, you can have both on a single telephony platform.
Pilot, Prove and Migrate Not quite ready to make the switch to Lync? ZCC connects to two-thirds of the world's most prevalent PBX systems using their native architecture, which means that you can pilot, prove and migrate your helpdesk or contact center to Lync when the time is right for you.
CEBP & Microsoft Dynamics CRM Integration Communications Enabled Business Processes (CEBP) or Business Process Automation delivers measurable return on investment by automating routine, repetitive steps in your communication workflows. With ZCC for Lync, you can screenpop and dial from Microsoft Dynamics CRM right out of the box. Assimilate SharePoint tasks into workflows and take advantage of our software development kits (SDKs) to integrate with a wide range of software applications.
UCMA and the Trusted Conferencing Platform It's not what you do, but how you do it that makes the difference. Zeacom has a history of connecting natively to telephony platforms in order to deliver best-of-breed contact center functionality. Using UCMA and the Trusted Conferencing platform to interoperate with Lync allows us to offer a rich customer and user experience that can be implemented in a scalable, robust fashion.
WebCE boosts service levels with ZCC for Lync
WebCE's move to ZCC and Microsoft Lync has measureably improved the way it delivers support to its customers. Read WebCE Case Study
ZCC Helpdesk for Lync
Give your helpdesk managers the tools and information they need to improve response times, control costs and proactively manage their team's performance.