World Class Workflow

Solutions

World-class solutions

Our proven Windows-based workflow solutions let you make the most of your best-of-breed Cisco IP telephony. Not only can you have the ultimate multimedia contact center, you can also easily add a unified communications solution to simplify collaboration and make your knowledge workers more efficient.

All types of media

Our solutions enable your contact center to handle all types of media - telephone calls, emails, fax, SMS, web chat and social media.

Transform the customer experience

Our exceptional routing intelligence can identify and deliver calls to the most appropriate agent, based on the factors that matter to you: called number, caller ID, call region, data entry, value, time of day, agent skills and more.

Scaleable

You can start small and grow your solution as your business succeeds and expands. Regular software updates ensure you stay ahead of technology trends.

Superior reporting

With around 150 reports out-of-the-box, you get a complete picture of performance so that you can discover trends and make accurate forecasts.

• Schedule, export and import into analysis software
• Use call wrapup templates to analyze transaction types
• Identify issues and ways that tasks could be automated

Approved by Cisco

Our contact center solution is fully certified by the Cisco Developer Network. Our long-standing relationship with Cisco gives you increased assurance on your Cisco-Zeacom blended solution.