Bring Customers Closer

 

over-arching-iconExpand Your Avaya World

 

 

Make the most of your Avaya investment by adding visibility and smart multi-channel functionality to your contact center

Our Avaya-compatible solutions are a perfect fit for small to medium contact centers requiring advanced enterprise class functionality. Regardless of your Avaya telephony infrastructure, we have out-of-the-box solutions to deliver multi-channel contact and personal productivity. Our solutions are easy to integrate and simple to use. Plus they can be scaled up as your business grows.

All types of media

Our solutions enable your contact center to handle all types of media - telephone calls, emails, fax, SMS, web chat and social media.

Proven in the market

We have implemented solutions for a host of leading businesses around the globe who use Avaya telephony platforms. Our solutions have helped them to transform their businesses.

Here are just some of the benefits

  • Maximize your return on investment by extending the life and effectiveness of your Avaya IP Office or Communication Manager, with full skills-based routing.
  • Bring your contact center into the 21st century by enabling it for social media, email, fax, SMS, web chat and web callback.
  • Enjoy simpler, more accurate reporting and intelligence, so you can make better decisions.
  • Integrate with CRM and WFM providers such as Salesforce™, Siebel™, SAP™ & MS Dynamics™ to speed transaction times and improve wait times.
  • Add solutions that have proven ROI, such as dynamic IVR, speech recognition, database integration and voice recording.
  • Easily expand and grow up to 250 seats.


 

 



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