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News from the 2014 Lync Conference


Fresh from Lync Vegas, Video killed the radio star...

Make no mistake, my opinion is that Lync is imminent. Of course, I'll need to reach some of the world with a fax blast on that topic. Microsoft spent years trying to "punch the board" proving that Lync is a proper PBX before they realized they should "punch through the board" by evangelizing what connected communication escalation, starting at presence and ending with, I don't know, mind melding, does for the speed of business.

Erin Romeo
Business Development Director
North America 

Read more: News from the 2014 Lync Conference

News from the 2014 Microsoft Australia Partner Conference


What's the big deal with Enterprise Social...

Probably the most exciting theme for Zeacom at Microsoft’s recent Australia Partner Conference is Social Enterprise. Driven by Lync, interoperability with Skype and integration with Microsoft Dynamics CRM and ERP platforms, Social Enterprise can leverage organisational information and apply it to better manage customer interactions.

Claudia LawrenceSML

Claudia Lawrence

Channel Manager
Australia

Read more: News from the 2014 Microsoft Australia Partner Conference

News from the 2014 Microsoft New Zealand TechEd Event

Contact Centres are changing - Keep Up...

 

It’s a phrase we’re hearing more and more, so Zeacom whole-heartedly led with this sentiment at TechEd Auckland 2014.  We focus on applications that fill the contact centre gaps in Microsoft Lync solutions.  We had a lot of fun working some retro cool into our show theme this year with our multi-coloured retro cell handset giveaways and the awesome refurbed typewriter that wrote to a tablet via a USB connection – turns out there’s still a lot of old school touch typists out there.

 

 

Matt Hanrahan

Sales Engineer
APAC, Zeacom

Read more: News from the 2014 Microsoft New Zealand TechEd Event

Lync Conference 2014

Zeacom and Enghouse Interactive are excited to be attending Microsoft Lync Conference 2014! We are looking forward to exhibiting as a silver sponsor. The Lync Conference is the premier worldwide gathering of the entire Lync community, coming together to learn, share and connect. 

 

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TechEd NZ: Technology gets easier for techies, too

TechEd NZ: Technology gets easier for techies , too

New developments shown at TechEd New Zealand bode well for the growing popularity of Microsoft Lync. That's because the solution is not only made easy to use, but also easier for technologists to work with - a common theme with many of Microsoft's flagship products.

 

Jamie Smith3

Jamie Smith
Senior Implementation Consultant

Read more: TechEd NZ: Technology gets easier for techies, too

Say Hello to TouchPoint

Stepping up the Zeacom Interface: Say hello to TouchPoint

There are exciting moves afoot at Zeacom as we prepare to take the wraps off a new user interface for our voice solutions. Dubbed TouchPoint, the interface is designed to deliver context-aware information for contact centre agents, while taking up a minimum of screen real estate and delivering the sort of experience associated with modern applications like Microsoft’s Lync.

 

John Cray new

John Cray
VP of Marketing, Channels 

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Lync Steals (much of) the show at Gold Coast TechEd

Lync steals (much of) the show at Gold Coast TechEd

Encouraging stuff out of Microsoft's TechEd conference held at the Gold Coast last week: Lync is a platform that is growing in popularity, and perhaps even better, it's a platform that a great many businesses are very interested in leveraging for their contact centres.

 

John Regos

John Regos
Solutions Engineer 

Read more: Lync Steals (much of) the show at Gold Coast TechEd

Service Level Made Simple

Simplify the Message

Many metrics are used in managing contact centers – service level, abandon percentage, occupancy, after call work, adherence…the list goes on and on.   You can’t expect most executives to take the time to understand the minutia of such metrics. Often it’s difficult for contact center managers to explain how new contact center software for multimedia queuing, screen pops, data routing and such is going to reduce costs without

Read more: Service Level Made Simple

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