US News

Multimedia Member Interactions: New Reality for Credit Unions

Credit Union Times

June 15, 2012

Credit union boards do not answer to stockholders, but rather to members who want a higher degree of attentiveness and personal attention than they would otherwise receive from traditional banks. Caring about and achieving member satisfaction is a critical element in the continued success of credit unions. Read More>>

Enghouse Systems Limited Acquires Zeacom Limited

Marketwire

May 31, 2012 

Enghouse Systems Limited (TSX:ESL) announced today that it has acquired Zeacom Group Limited for a purchase price of US$30.6 million, subject to certain price adjustments. Zeacom's annual revenues for fiscal 2012 were approximately US$29 million. Read More>>

Zeacom Lyncs Up with Microsoft

Richard Snow, Ventana Research
April 11, 2012 

Zeacom Communications Center (ZCC) is a multichannel contact center integrated with business process automation. Using it, organizations can build a center tied to their interaction-handling processes and route any form of interaction to the person most qualified to handle it. In addition to selling the product through the partner networks of communications suppliers Avaya, Cisco and NEC, Zeacom recently established integration with Microsoft Lync, a unified communications platform that provides an alternative to using PBX products from those vendors. Read More>>

Microsoft Lync provides unified communications momentum

Channel Insider (CA) / IT in Canada
April 10, 2012 

There's a war on for control over the future of unified communications. On one side there is the telecommunications community that tends to view unified communications as an extension of the PBX. Then we have Web-based entities that tend to view unified communications as a variation of a Web 2.0 application. And finally, there are companies such as Microsoft that are delivering unified communications as an application that runs on a local server. Read More>>

20 Notable Communications Infrastructure Products To Keep An Eye On

CRN
April 3, 2012 

The latest version of Zeacom Communications Center (ZCC), 6.1, expands Zeacom's focus to include mobility applications for Android users, business intelligence features for contact center customers, and a range of options specifically for enterprise users that are integrating with Microsoft Lync. In the latter category is Zeacom's Gateway for Microsoft Lync, which ties a user's PBX telephony system to Lync desktop features like presence and instant messaging. Read More>>

McGee-Smith Analytics Releases Report 
Contact Center Applications for Microsoft Lync: A Reseller View of the Market

Orlando (March 27, 2012) – (BOOTH 628) Today from Enterprise Connect, Zeacom (www.zeacom.com) released findings from the McGee-Smith Analytics research report, Contact Center Applications for Microsoft Lync: A Reseller View of the Market, which examines the dynamics of the market for contact center applications for Microsoft Lync. Read More>>

EXPO Shows Maturity of Unified Communications

Ventana Research
March 14, 2012 

Like many other observers with a business perspective, I have been skeptical of unified communications, but a day I spent at the recent Unified Communications Expo 2012 went a long way to convincing me that unified communications has entered the mainstream. Read More>>

In-Depth Research Report Analyzes Multimedia, Multichannel Contact Best Practices for Optimizing 21st Century Customer Interactions

Irvine (March 13, 2012) -- Today following ContactBabel's release of The US Contact Center Decision-Makers' Guide (2012 -5th edition), the major annual report studying the performance, operations, technology and HR aspects of US contact center operations, Zeacom (www.Zeacom.com) announced its sponsorship of the New Media and the Customer of the Future, section of the report.[more]
View the full report here 

Zeacom Communications Center 6.1 Provides Greater Mobility and Business Intelligence

Irvine (February 28, 2012)- Zeacom, a global provider of communications solutions that deliver multimedia contact center, business process automation and plug-in unified communications functionality, today announced the latest version of Zeacom Communications Center (ZCC). Version 6.1 introduces mobility applications for Android users, business intelligence features for the contact center and additional flexibility for PBX users wanting to benefit from integration with Microsoft Lync. [more]

Zeacom Announces Full Support for Microsoft Lync

Ventana Research
February 10, 2012

A few months ago, I evaluated Zeacom CommunicationsCenter (ZCC), which provides a multichannel contact center that is integrated closely with business process automation. This allows organizations to build a contact center tied to their interaction-handling processes and deliver any form of interaction to the person most qualified to handle it. At the time of my review, the product ran alongside products from the likes of Avaya, Cisco and NEC, and was resold and supported by the partner networks of these suppliers. There was also a beta test under way that supported integration with Microsoft Lync, which provides an alternative to using PBX products from these vendors. Read More >>

Zeacom Contact Center now available on Microsoft's Lync platform

OC Metro
February 1, 2012

Zeacom, an Irvine-based communications services provider, has released its Zeacom Contact Center (ZCC) for Microsoft's telephony platform, Lync. Zeacom helps companies set up their help desks and call centers to Lync, while the ZCC enables companies to have full control over their call centers, including email, SMS and social media alerts. Read More >>

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