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Zeacom Launches ZCC Helpdesk for Microsoft Lync

CRM Magazine

July 9, 2012

ZCC Helpdesk is a comprehensive solution that allows IT managers to boost their helpdesk's performance and deliver a higher level of customer service. Read More>>

Know Your Customers and Keep Them Close With a Multi-channel Contact Center

Contact Center Association

July, 2012

Every business owner, manager and employee is keen to the fact that keeping customers happy and satisfied is a top priority. Key to this premise is making sure that every interaction an organization has with its customers be handled with attention, efficiency and detail. We live and operate in a world where consumers – no matter the market – have more choices than ever before, and do not maintain levels of brand loyalty as in years past. Read More>>

Zeacom's unique approach to Lync

Channel Insider (CA) / IT in Canada
July 5, 2012 

When Microsoft announced it would enter the unified communications space with Lync, Zeacom saw an opportunity and began talks to port its software across to the platform. Although its relatively new compared to other UC solutions, Brady Cox, VP, business development at Zeacom said that 95% of customer looking at telephony solutions want to at least have a conversation about Lync. “The beauty of the Lync product, is that you can deploy just a little bit of it,” he said, adding that its high adoption rate is due to the prevalence of Microsoft Exchange in the market. Lync’s UC components are free as part of Exchange deployments. Read More>>

Zeacom President Accepts Invitation to Present at The 2012 Contact Center Conference & EXPO in Miami

June 19, 2012 

Zeacom, a leading global provider of multimedia contact center and business process automation software, today announced that President, Ernie Wallerstein, will deliver a presentation entitled, ‘Maximizing the Multimedia Customer Experience Through the Contact Center,” at the Contact Center Association’s 2012 Contact Center Conference & EXPO, being held October 9 – 12, 2012 in Miami, FL. More

Multi-channel Member Interactions: New Reality for Credit Unions

Credit Union Times

June 15, 2012

Credit union boards do not answer to stockholders, but rather to members who want a higher degree of attentiveness and personal attention than they would otherwise receive from traditional banks. Caring about and achieving member satisfaction is a critical element in the continued success of credit unions. Read More>>

Enghouse Systems Limited Acquires Zeacom Limited

Marketwire

May 31, 2012 

Enghouse Systems Limited (TSX:ESL) announced today that it has acquired Zeacom Group Limited for a purchase price of US$30.6 million, subject to certain price adjustments. Zeacom's annual revenues for fiscal 2012 were approximately US$29 million. Read More>>

Zeacom Lyncs Up with Microsoft

Richard Snow, Ventana Research
April 11, 2012 

Zeacom Communications Center (ZCC) is a multichannel contact center integrated with business process automation. Using it, organizations can build a center tied to their interaction-handling processes and route any form of interaction to the person most qualified to handle it. In addition to selling the product through the partner networks of communications suppliers Avaya, Cisco and NEC, Zeacom recently established integration with Microsoft Lync, a unified communications platform that provides an alternative to using PBX products from those vendors. Read More>>

Microsoft Lync provides unified communications momentum

Channel Insider (CA) / IT in Canada
April 10, 2012 

There's a war on for control over the future of unified communications. On one side there is the telecommunications community that tends to view unified communications as an extension of the PBX. Then we have Web-based entities that tend to view unified communications as a variation of a Web 2.0 application. And finally, there are companies such as Microsoft that are delivering unified communications as an application that runs on a local server. Read More>>

20 Notable Communications Infrastructure Products To Keep An Eye On

CRN
April 3, 2012 

The latest version of Zeacom Communications Center (ZCC), 6.1, expands Zeacom's focus to include mobility applications for Android users, business intelligence features for contact center customers, and a range of options specifically for enterprise users that are integrating with Microsoft Lync. In the latter category is Zeacom's Gateway for Microsoft Lync, which ties a user's PBX telephony system to Lync desktop features like presence and instant messaging. Read More>>

McGee-Smith Analytics Releases Report 
Contact Center Applications for Microsoft Lync: A Reseller View of the Market

Orlando (March 27, 2012) – (BOOTH 628) Today from Enterprise Connect, Zeacom (www.zeacom.com) released findings from the McGee-Smith Analytics research report, Contact Center Applications for Microsoft Lync: A Reseller View of the Market, which examines the dynamics of the market for contact center applications for Microsoft Lync. Read More>>

EXPO Shows Maturity of Unified Communications

Ventana Research
March 14, 2012 

Like many other observers with a business perspective, I have been skeptical of unified communications, but a day I spent at the recent Unified Communications Expo 2012 went a long way to convincing me that unified communications has entered the mainstream. Read More>>

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