Bring Customers Closer

US News

Zeacom Communications Center 6.2 Delivers Enhanced Contact Center Experience

Irvine, CA (November 6, 2012) - Zeacom, an Enghouse Systems company, and leading provider of multi-channel contact center and business process automation solutions, today announced the latest version of its Zeacom Communications Center (ZCC) software. ZCC 6.2 continues Zeacom’s investment in Microsoft Lync integration, while offering enhanced business intelligence, mobility and deployment options across a wide range of telephony platforms. Read More>>

Fidelity Communications Brings Customer Experience Into the Contact Center

1 to 1

October 24, 2012

With 70,000 customers in the Midwest area, Fidelity receives about 2,500-3,000 calls each day. But with contact center representatives spread across multiple states, the triple-play provider implemented the Zeacom Communications Center in order to improve reporting, anticipate customer needs, route calls effectively, and monitor how things are being handled in real-time. Read More>>

Damon Carter, Director of Business Development for Lync, is interviewed at ITExpo 2012

October 15, 2012

PODCAST Contact Center Association Queue Talk: Interview with Zeacom President, Ernie Wallerstein

Contact Center Association

October 12, 2012

Rich interviews the President of Zeacom, Ernie Wallerstein and discusses his upcoming presentation “Maximizing the Multimedia Customer Experience through the Contact Center.” Learn how to enable agents to be more productive “multimedia agents.” Ernie shares his insights into the changing landscape of the contact center and how managers can better prepare for the future challenges of the multimedia contact center. Listen Now>>

Zeacom Communications Center Passes Microsoft Lync ISV Qualification

Native Multimedia Contact Center Application Extends Reach of Microsoft Lync into the Contact Center

Irvine (October 10, 2012) – Zeacom (www.zeacom.com ) today announced that its Zeacom Communications Center (ZCC) application has passed Microsoft Lync ISV qualification for Microsoft Lync, the company’s unified communications platform  As a global provider of multimedia contact center software, Zeacom can now natively extend the reach of Lync into contact center environments worldwide. Read More>>

Q&A with Damon Carter, Director of Business Development for Lync

Telecom Reseller

September 6, 2012

Zeacom is a global provider of multimedia contact center and business process automation solutions. With two decades of experience working with companies such as Avaya, Cisco, NEC and Microsoft, they have an inherent understanding of PBX and software-based telephony. Zeacom is a certified Microsoft Lync Developer Partner, and we spoke with Damon Carter, who is also a speaker on this topic at the upcoming ITExpo West 2012 in Austin, T. Read More>>

Zeacom, NACR Report Mutual Success And Growth From Nearly Decade Long Partnership 

SMB, Case Study Reinforces Mid-market Enterprise Experience, Engineering and Channel Proficiency

Business Solutions

September 20, 2012 

Irvine, CA – Zeacom, a leading provider of multimedia contact center and business process automation software, today reported the successful results from its partnership with North America Communications Resource, Inc. (NACR). One of Avaya’s largest Platinum Partners, NACR is a premier nationwide integrator of communications, collaboration, and customer interaction solutions with an expansive footprint across a myriad of vertical markets. Read More>>

Enghouse Wins Multiple Awards for Multi-Channel Contact Center Solutions 

SMB, Enterprise and Cloud Call Center Products Honored with IP Contact Center Pioneer Awards

July 17, 2012 

Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, announced that three of its multi-channel contact center products have earned prestigious 2012 IP Contact Center Pioneer awards from TMC. The awards honor companies that have exhibited exceptional ingenuity in product development and design for the contact center environment.  Read More>>

Ronco Communications and Zeacom to Deliver Enterprise-Class UC Contact Center Solutions

TMCNET

July 11, 2012

Zeacom and Ronco Communications, two certified Microsoft Partners, announced a strategic alliance at the 2012 Microsoft Worldwide Partner Conference (WPC). Under the alliance, the two companies will collaborate to deliver integrated communications solutions for the enterprises of all sizes. Read More>>

Ronco Communications and Zeacom Forge Partnership to Deliver Leading-Edge, Enterprise-class Contact Center Solutions

July 10, 2012 

Today from the 2012 Microsoft Worldwide Partner Conference (WPC), Zeacom (BOOTH #345), a leading global provider of multimedia contact center and business process automation or Communications Enabled Business Processes (CEBP) software, announced that it has forged an alliance with Ronco Communications. Through this partnership, the two industry leaders and certified Microsoft Partners will deliver integrated communications solutions to enterprises of all sizes.  Read More>>

WPC 2012 Expo Hall Guide: Zeacom

Redmond Channel Partner
July 10, 2012 

Zeacom is a certified Gold (ISV and UC) partner of Microsoft that offers contact center solutions integrated with Lync. Within all the contact center providers on Lync, we are the third-largest company in regard to revenue and resources (number of employees). Read More>>

Share this page