US News

Zeacom Communications Center Passes Microsoft Lync ISV Qualification

Native Multimedia Contact Center Application Extends Reach of Microsoft Lync into the Contact Center

Irvine (October 10, 2012) – Zeacom (www.zeacom.com ) today announced that its Zeacom Communications Center (ZCC) application has passed Microsoft Lync ISV qualification for Microsoft Lync, the company’s unified communications platform  As a global provider of multimedia contact center software, Zeacom can now natively extend the reach of Lync into contact center environments worldwide. Read More>>

Q&A with Damon Carter, Director of Business Development for Lync

Telecom Reseller

September 6, 2012

Zeacom is a global provider of multimedia contact center and business process automation solutions. With two decades of experience working with companies such as Avaya, Cisco, NEC and Microsoft, they have an inherent understanding of PBX and software-based telephony. Zeacom is a certified Microsoft Lync Developer Partner, and we spoke with Damon Carter, who is also a speaker on this topic at the upcoming ITExpo West 2012 in Austin, T. Read More>>

Zeacom, NACR Report Mutual Success And Growth From Nearly Decade Long Partnership 

SMB, Case Study Reinforces Mid-market Enterprise Experience, Engineering and Channel Proficiency

Business Solutions

September 20, 2012 

Irvine, CA – Zeacom, a leading provider of multimedia contact center and business process automation software, today reported the successful results from its partnership with North America Communications Resource, Inc. (NACR). One of Avaya’s largest Platinum Partners, NACR is a premier nationwide integrator of communications, collaboration, and customer interaction solutions with an expansive footprint across a myriad of vertical markets. Read More>>

Enghouse Wins Multiple Awards for Multi-Channel Contact Center Solutions 

SMB, Enterprise and Cloud Call Center Products Honored with IP Contact Center Pioneer Awards

July 17, 2012 

Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, announced that three of its multi-channel contact center products have earned prestigious 2012 IP Contact Center Pioneer awards from TMC. The awards honor companies that have exhibited exceptional ingenuity in product development and design for the contact center environment.  Read More>>

Ronco Communications and Zeacom to Deliver Enterprise-Class UC Contact Center Solutions

TMCNET

July 11, 2012

Zeacom and Ronco Communications, two certified Microsoft Partners, announced a strategic alliance at the 2012 Microsoft Worldwide Partner Conference (WPC). Under the alliance, the two companies will collaborate to deliver integrated communications solutions for the enterprises of all sizes. Read More>>

Ronco Communications and Zeacom Forge Partnership to Deliver Leading-Edge, Enterprise-class Contact Center Solutions

July 10, 2012 

Today from the 2012 Microsoft Worldwide Partner Conference (WPC), Zeacom (BOOTH #345), a leading global provider of multimedia contact center and business process automation or Communications Enabled Business Processes (CEBP) software, announced that it has forged an alliance with Ronco Communications. Through this partnership, the two industry leaders and certified Microsoft Partners will deliver integrated communications solutions to enterprises of all sizes.  Read More>>

WPC 2012 Expo Hall Guide: Zeacom

Redmond Channel Partner
July 10, 2012 

Zeacom is a certified Gold (ISV and UC) partner of Microsoft that offers contact center solutions integrated with Lync. Within all the contact center providers on Lync, we are the third-largest company in regard to revenue and resources (number of employees). Read More>>

Zeacom Launches ZCC Helpdesk for Microsoft Lync

CRM Magazine

July 9, 2012

ZCC Helpdesk is a comprehensive solution that allows IT managers to boost their helpdesk's performance and deliver a higher level of customer service. Read More>>

Know Your Customers and Keep Them Close With a Multimedia Contact Center

Contact Center Association

July, 2012

Every business owner, manager and employee is keen to the fact that keeping customers happy and satisfied is a top priority. Key to this premise is making sure that every interaction an organization has with its customers be handled with attention, efficiency and detail. We live and operate in a world where consumers – no matter the market – have more choices than ever before, and do not maintain levels of brand loyalty as in years past. Read More>>

Zeacom's unique approach to Lync

Channel Insider (CA) / IT in Canada
July 5, 2012 

When Microsoft announced it would enter the unified communications space with Lync, Zeacom saw an opportunity and began talks to port its software across to the platform. Although its relatively new compared to other UC solutions, Brady Cox, VP, business development at Zeacom said that 95% of customer looking at telephony solutions want to at least have a conversation about Lync. “The beauty of the Lync product, is that you can deploy just a little bit of it,” he said, adding that its high adoption rate is due to the prevalence of Microsoft Exchange in the market. Lync’s UC components are free as part of Exchange deployments. Read More>>

Zeacom President Accepts Invitation to Present at The 2012 Contact Center Conference & EXPO in Miami

June 19, 2012 

Zeacom, a leading global provider of multimedia contact center and business process automation software, today announced that President, Ernie Wallerstein, will deliver a presentation entitled, ‘Maximizing the Multimedia Customer Experience Through the Contact Center,” at the Contact Center Association’s 2012 Contact Center Conference & EXPO, being held October 9 – 12, 2012 in Miami, FL. More

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