LISTEN: VP of Marketing, John Cray, Featured on Price of Business with Host Daven Michaels John Cray, Vice President of Channels Marketing for Enghouse Interactive/Zeacom, sits down with Daven Michaels to discuss how Enghouse Interactive truly brings customers closer through our diverse product portfolio. As a leader in communications solutions, John explains how our multi-channel contact center, business process automation and unified communications functionality continues to help customers around the world both increase productivy and customer service while ultimately driving down costs.
John Cray, Vice President of Channels Marketing for Enghouse Interactive/Zeacom, sits down with Daven Michaels to discuss how Enghouse Interactive truly brings customers closer through our diverse product portfolio. As a leader in communications solutions, John explains how our multi-channel contact center, business process automation and unified communications functionality continues to help customers around the world both increase productivy and customer service while ultimately driving down costs.
Don't Stunt Your Contact Center Agents' Ability To Deliver Superior Customer Service
There was a time when call center agents’ primary value was being able to share their personal knowledge about a product or service with a customer on the other end of a landline. As technology has expanded and new forms of communication such as email, web chat, and screen sharing have emerged, and real-time access to knowledge bases has become commonplace, multi-channel contact center agents have the ability to serve customers on a whole new level. Read More >>>
Holiday Rush Best Practices for Contact Centers
Prepare your customer service agents with these best practices that will keep your credit union's contact center running smoothly to deliver excellent member service during the holidays. Read More >>
Firms Tap Data To Deliver Smile-Worthy Client Moments
A good consumer experience is gold for companies. How savvy firms get inside buyers' heads and hearts:
Know your place. That is, replaceable. "Every competitor is a click away," said Ernie Wallerstein, president of the Americas division of Zeacom, which aims to improve how firms handle consumers' calls to contact centers. Each of Zeacom's 4,000 clients wants to be talked about — in a good way. "They differentiate themselves by the level of customer service they provide," Wallerstein told IBD. Read More >>
WebCE Achieves Higher Service Level with Zeacom Communications Center and Microsoft Lync
Multi-channel Contact Center Software Leader Automates Business Processes, Increases Collaboration and Real-time Visibility of Business Intelligence
Las Vegas (August 28, 2013) – Zeacom (@Zeacom), a leading provider of multichannel contact center software and solutions, today reported successful results from the WebCE deployment of Zeacom Communications Center software (ZCC) on Microsoft Lync. Among the myriad benefits achieved are reduced abandonment rate, improved service levels, increased agent productivity and improved organizational efficiency. Read More >>
Zeacom to Exhibit, Present on Multi-channel Contact Center, Customer Interaction Solutions at ITEXPO Las Vegas
John Cray to Share Insights on Lync Success Stories and Industry Best Practices At Microsoft Lync Partner Solution Pavilion Theater
Irvine (August 26, 2013) - Zeacom (@Zeacom), a leading provider of multi-channel contact center solutions, today announced its presence at ITEXPO Las Vegas, the world's largest and best-attended communications and technology trade show, being held at Mandalay Bay from August 27-29, 2013. Read More >>
Zeacom Introduces ZCC Operator Console for Lync at Microsoft WPC, Announces Integration with Enghouse Interactive Quality Management Suite 5.0
New Operator Console Extends Customer Experience Management Beyond the Contact Center
Houston, TX (July 8, 2013) – (BOOTH# 323) Today at the Microsoft Worldwide Partner Conference 2013, Zeacom (@Zeacom) unveiled the Zeacom Communications Center (ZCC) Operator Console for Microsoft Lync. The new ZCC console combines Zeacom’s intuitive operator interface with Lync’s powerful unified communications capabilities to deliver improved productivity and a better caller experience. Read More>>
Arbella Insurance Increases Contact Center Service Levels with Zeacom Communications Center
Multichannel Contact Center Software Leader Enables Immediate Access to Key Business Intelligence, Performance Metrics; Agents Empowered with Tools to Deliver Exceptional Customer Experience
Orlando (March 18, 2013) – Today from Enterprise Connect® 2013, Zeacom announced the successful results from the Arbella Insurance deployment of Zeacom Communications Center software (ZCC). Among the myriad benefits achieved are reduced abandonment rate, improved service levels and increased agent productivity.
Founded in 1988 in Quincy, MA, Arbella Insurance provides personal and business insurance in Massachusetts, and Connecticut, as well as business insurance in New Hampshire and Rhode Island. Following an evaluation of various contact center solutions, Arbella Insurance made the decision to work with Zeacom Communications Center in early 2012 in both its Customer Service and Claims Service Centers. Read More>>
Zeacom to Showcase Multi-channel Contact Center Solutions at Enterprise Connect in Orlando
Industry Leader Broadens Offerings Through Integration with Expansive Enghouse Interactive Products
Orlando (March 18, 2013) BOOTH #624 -- Today from Enterprise Connect®, Zeacom showcased its award-winning suite of multi-channel contact center and business process automation solutions.
Following its acquisition in 2012 by Enghouse Systems, the company reports that it has broadened the range of offerings it now provides to enterprises worldwide from its integration into the broader Enghouse Interactive portfolio. Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction, and develops the world's most comprehensive portfolio of interaction management solutions, spanning unified communications, contact center and self-service. Read More>>
John Cray Talks About Contact Center Solutions and Business Process Automation at IT Expo
February 6, 2013
Multichannel Contact Center Veteran to Join Executive Panel on Microsoft Lync
January 14, 2013
Irvine (January 14, 2013) — Zeacom, an Enghouse Systems Company and leading global provider of multichannel contact center and business process automation solutions, today announced that Director of Product Management and Marketing, John Cray, has accepted a speaking invitation for ITEXPO East 2013 in Miami, FL.
John will join a panel of experts on February 1, 2013, for an interactive session entitled, Is Microsoft Lync Living up to its Hype? This session will include a discussion of how Lync can be deployed within your existing communications environment, the challenges businesses have faced with their Lync deployments, how they have overcome them, and how their Lync experiences compare to their expectations. Read More>>