Arbella Insurance Increases Contact Center Service Levels with Zeacom Communications Center

Multichannel Contact Center Software Leader Enables Immediate Access to Key Business Intelligence, Performance Metrics; Agents Empowered with Tools to Deliver Exceptional Customer Experience

Orlando (March 18, 2013) – Today from Enterprise Connect® 2013, Zeacom announced the successful results from the Arbella Insurance deployment of Zeacom Communications Center software (ZCC). Among the myriad benefits achieved are reduced abandonment rate, improved service levels and increased agent productivity.

Founded in 1988 in Quincy, MA, Arbella Insurance provides personal and business insurance in Massachusetts, and Connecticut, as well as business insurance in New Hampshire and Rhode Island. Following an evaluation of various contact center solutions, Arbella Insurance made the decision to work with Zeacom Communications Center in early 2012 in both its Customer Service and Claims Service Centers. Read More>>

Zeacom to Showcase Multi-channel Contact Center Solutions at  Enterprise Connect in Orlando

Industry Leader Broadens Offerings Through Integration with Expansive Enghouse Interactive Products

Orlando (March 18, 2013) BOOTH #624 -- Today from Enterprise Connect®, Zeacom showcased its award-winning suite of multi-channel contact center and business process automation solutions. 

Following its acquisition in 2012 by Enghouse Systems, the company reports that it has broadened the range of offerings it now provides to enterprises worldwide from its integration into the broader Enghouse Interactive portfolio.  Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction, and develops the world's most comprehensive portfolio of interaction management solutions, spanning unified communications, contact center and self-service. Read More>>

John Cray Talks About Contact Center Solutions and Business Process Automation at IT Expo

February 6, 2013

Multichannel Contact Center Veteran to Join Executive Panel on Microsoft Lync

Telecom Reseller

January 14, 2013

Irvine (January 14, 2013) — Zeacom, an Enghouse Systems Company and leading global provider of multichannel contact center and business process automation solutions, today announced that Director of Product Management and Marketing, John Cray, has accepted a speaking invitation for ITEXPO East 2013 in Miami, FL.  

John will join a panel of experts on February 1, 2013, for an interactive session entitled, Is Microsoft Lync Living up to its Hype? This session will include a discussion of how Lync can be deployed within your existing communications environment, the challenges businesses have faced with their Lync deployments, how they have overcome them, and how their Lync experiences compare to their expectations.   Read More>>

Huge Growth in Contact Centers to Aid Customer Service, Retention

Loyalty 360

December, 2012

The need for efficient customer service will spur growth in the global contact center market to $337.8 billion worldwide by 2018, according to a recent report from Global Industry Analysts (GIA). Behind the growth are new pricing models and technologies available via the cloud that enable the contact centers to provide more robust services at a lower price point than with older technologies, according to the report. Further growth could be realized as more government entities deploy enhanced contact center technologies to service constituents. Read More>>

Zeacom Extends Microsoft Lync into New Contact Centers Worldwide

UC Strategies

December 5, 2012

Zeacom’s contact center software now works with Microsoft’s Lync platform, a move that’s said to deliver access to more capabilities and to extend those offerings into new contact centers around the world. Zeacom’s contact center software is touted to be a true native contact center application for use on Lync, thus Zeacom claims that it is doing quite well in Microsoft’s Lync space.  Read More>>

Zeacom launches ZCC v6.2

itcanada.ca

November 19. 2012

Zeacom, a New Zealand-based contact centre solutions provider, has had an eventful past six months. Recently acquired by Markham, Ontario software firm Enghouse Systems, and the company just released version 6.2 of ZCC, its multimedia contact centre application. Ernie Wallerstein, president of the Americas at Zeacom, expressed optimism about the impact of the acquisition as well as the latest release of ZCC. Read More>>

Zeacom Releases New Version of Zeacom Communications Center

destinationcrm.com

November 6, 2012

Zeacom, a provider of multichannel contact center and business process automation solutions, today released the latest version of its Zeacom Communications Center (ZCC) software. ZCC 6.2 continues Zeacom's investment in Microsoft Lync integration, while offering enhanced business intelligence, mobility, and deployment options across a wide range of telephony platforms. Read More>>

Zeacom Communications Center 6.2 Delivers Enhanced Contact Center Experience

Irvine, CA (November 6, 2012) - Zeacom, an Enghouse Systems company, and leading provider of multi-channel contact center and business process automation solutions, today announced the latest version of its Zeacom Communications Center (ZCC) software. ZCC 6.2 continues Zeacom’s investment in Microsoft Lync integration, while offering enhanced business intelligence, mobility and deployment options across a wide range of telephony platforms. Read More>>

Fidelity Communications Brings Customer Experience Into the Contact Center

1 to 1

October 24, 2012

With 70,000 customers in the Midwest area, Fidelity receives about 2,500-3,000 calls each day. But with contact center representatives spread across multiple states, the triple-play provider implemented the Zeacom Communications Center in order to improve reporting, anticipate customer needs, route calls effectively, and monitor how things are being handled in real-time. Read More>>