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Telecom Reseller: Boost Lync's CEM Potential with Natively Integrated Apps

by John Cray, Enghouse Interactive Vice President of Product Management, from Microsoft Worldwide Partner Conference 2014

In order to drive a better customer experience, today's contact centers need to blend business intelligence with communication. Unlike the Internet-based messaging services that suffice for many cash-strapped small businesses, Microsoft Lync provides a more robust and secure alternative for business communications because messages stay within the corporate network. . . . Enghouse Interactive's Native Integration with Lync is a Winning Combo for Resellers. Read More »

Q&A with Enghouse Interactive from Microsoft WPC 2014

By Blair Pleasant

[Blair Pleaseant] recently had the chance to speak with Ernie Wallerstein, President, Enghouse Interactive, Americas Channels, regarding some of the trends in the Lync and customer experience management (CEM) space. Enghouse offers Enghouse Interactive Communications Center (EICC), previously known as Zeacom Communications Center, and is one of Microsoft's qualified partners, providing a fully-native Lync contact center solution. Here's the Q&A that I conducted with Ernie. Read More »


Analysing Contact Centres

TECHDAY

Contact centres are home to some of the richest data a company may have. Now, as Heather Wright discovers, the move is on to fully utilise that data though efficient analytics.  Read more>

Four Practical Steps to Delivering a Better Customer Experience


By John Cray, Vice President of Channels Marketing for Enghouse Interactive


Companies that make popular products — whether it's Starbuck's coffee or Apple's iPod — recognize the valuable role customer experience plays in their bottom lines. What's ironic is that many service-based businesses, which should be even more focused on delivering a great customer experience, miss this concept. Read Full Article >>

Listen: Enghouse Interactive at IAUG 2014

Doug Green, Publisher of Telecom Reseller, speaks with Ernie Wallerstein, President of Channels, while at IAUG 2014 about the company and the integration of contact center solutions within their umbrella. Listen to full interview >>

Enghouse Interactive Melds Portfolio with Zeacom in Latest Release

By Larry Hettick

Unify Broadens Go-to-Market Strategy with Focus on a Channel-Centric Model

Enghouse Interactive has introduced enhancements to its portfolio of contact center and unified communications solutions with version 8.0 of Enghouse Interactive Communications Center (EICC): EICC was previously known as Zeacom Communications Center. EICC 8.0 capitalizes on the Zeacom's agent interface, TouchPoint, which is now integral to the Enghouse Interactive portfolio. Read Full Article >>

New Communications Software for a Changing Communications Story

TECHDAY

Zeacom is hoping to capitalise on 'a very strong migration story' combined with a changing communications story as the company launches the latest version of its Communications Center.  Read more>

New version of contact center solution launched

The solution now supports nine languages, according to Zeacom

RESELLER NEWS

Auckland-based Zeacom, a developer of contact centre and business process automation solutions, has announced version 8.0 of Enghouse Interactive Communications Center (EICC).  Read more>

Enghouse Interactive Communications Center 8.0

EICC 8.0 HARNESS THE POWER OF ZEACOM AND ENGHOUSE INTERACTIVE PORTFOLIOS

Irvine (April 29, 2014) - Enghouse Interactive, developer of a comprehensive portfolio of contact center and unified communications solutions, today introduced version 8.0 of Enghouse Interactive Communications Center (EICC), previously known as Zeacom Communications Center. Read more>

Enghouse Interactive Communications Center 8.0

EICC 8.0 HARNESS THE POWER OF ZEACOM AND ENGHOUSE INTERACTIVE PORTFOLIOS

Auckland, New Zealand, 30 April 2014 - Zeacom, a leading developer of multi-channel contact center and business process automation solutions, today announced version 8.0 of Enghouse Interactive Communications Center (EICC), previously called Zeacom Communications Center. Read more>

Enghouse Interactive Communications Center 8.0

EICC 8.0 HARNESS THE POWER OF ZEACOM AND ENGHOUSE INTERACTIVE PORTFOLIOS

Sydney, 30 April 2014 - Enghouse Interactive, developer of a comprehensive portfolio of contact center and unified communications solutions, today introduced version 8.0 of Enghouse Interactive Communications Center (EICC), previously known as Zeacom Commuincations Center. Read more>

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