Enghouse Interactive Honored Twice At ICT Industry Awards
Enghouse Interactive picks up Software Vendor of the Year and Entrepreneur Awards at the 2015 Reseller News Awards in New Zealand.
Auckland, New Zealand - October 15, 2015 - Enghouse Interactive, (TSX:ESL), a parent company of Zeacom, and developer of a comprehensive portfolio of contact centre solutions, has been honoured twice, picking up two accolades at the 2015 Reseller News ICT Industry Awards New Zealand.
Enghouse Interactive Releases Communications Center 8.1
Contact Center Solution Enhances Customer Interactions With New Operator Console, Supervisor Visibility, Mobility, Video Integration, and Extended Lync Functionality.
Phoenix, AZ — January 20, 2015 — Enghouse Interactive (@EnghouseInterac), a leading developer of a comprehensive portfolio of unified communications and contact center solutions, today introduced version 8.1 of Enghouse Interactive Communications Center (“EICC”). This latest iteration boasts a myriad of new functionality that enables organizations to deliver an improved omni-channel customer experience. Read more >>
Smart Advice for Utility Companies: Better Meters Require Better Communication Channels
by John Cray, Vice President of Product Management at Enghouse Interactive
As utility companies adopt new technologies to run their businesses more efficiently, they'd be wise to make sure their communication channels keep up.
Although the delivery of natural gas and electricity hasn't changed much over the years, the way utility companies are metering and billing for their services is currently undergoing a major change. By replacing traditional meters with smart meters, utility companies will eliminate the need to manually read meters each month. Read more »
Smart Business Blog: Airlines service rankings validate multichannel communication benefits
by John Cray, Enghouse Interactive Vice President of Product Management
As a frequent traveler, I was struck by USA Today's recent article, America's Best and Worst Airlines. The premise was that when it comes to customer service, the airline industry as a whole is a notorious underperformer, ranking even lower than wireless carriers and car dealers. The article is based on a 2014 ACSI (American Customer Satisfaction Index) survey that captures complaints ranging from checked baggage fees to uncomfortable seating. Read More >>
Telecom Reseller: Boost Lync's CEM Potential with Natively Integrated Apps
by John Cray, Enghouse Interactive Vice President of Product Management, from Microsoft Worldwide Partner Conference 2014
In order to drive a better customer experience, today's contact centers need to blend business intelligence with communication. Unlike the Internet-based messaging services that suffice for many cash-strapped small businesses, Microsoft Lync provides a more robust and secure alternative for business communications because messages stay within the corporate network. . . . Enghouse Interactive's Native Integration with Lync is a Winning Combo for Resellers. Read More »
Q&A with Enghouse Interactive from Microsoft WPC 2014
By Blair Pleasant
[Blair Pleaseant] recently had the chance to speak with Ernie Wallerstein, President, Enghouse Interactive, Americas Channels, regarding some of the trends in the Lync and customer experience management (CEM) space. Enghouse offers Enghouse Interactive Communications Center (EICC), previously known as Zeacom Communications Center, and is one of Microsoft's qualified partners, providing a fully-native Lync contact center solution. Here's the Q&A that I conducted with Ernie. Read More »
Analysing Contact Centres
Contact centres are home to some of the richest data a company may have. Now, as Heather Wright discovers, the move is on to fully utilise that data though efficient analytics. Read more>
Four Practical Steps to Delivering a Better Customer Experience
By John Cray, Vice President of Channels Marketing for Enghouse Interactive
Companies that make popular products — whether it's Starbuck's coffee or Apple's iPod — recognize the valuable role customer experience plays in their bottom lines. What's ironic is that many service-based businesses, which should be even more focused on delivering a great customer experience, miss this concept. Read Full Article >>
Listen: Enghouse Interactive at IAUG 2014
Doug Green, Publisher of Telecom Reseller, speaks with Ernie Wallerstein, President of Channels, while at IAUG 2014 about the company and the integration of contact center solutions within their umbrella. Listen to full interview >>
Enghouse Interactive Melds Portfolio with Zeacom in Latest Release
By Larry Hettick
Unify Broadens Go-to-Market Strategy with Focus on a Channel-Centric Model
Enghouse Interactive has introduced enhancements to its portfolio of contact center and unified communications solutions with version 8.0 of Enghouse Interactive Communications Center (EICC): EICC was previously known as Zeacom Communications Center. EICC 8.0 capitalizes on the Zeacom's agent interface, TouchPoint, which is now integral to the Enghouse Interactive portfolio. Read Full Article >>
New Communications Software for a Changing Communications Story
Zeacom is hoping to capitalise on 'a very strong migration story' combined with a changing communications story as the company launches the latest version of its Communications Center. Read more>