Customer Testimonials and ROI Case Studies

Zeacom has implemented Contact Center and Enterprise wide UC solutions for a host of renowned businesses around the globe. Find out how these companies have leveraged benefits from ZCC.

Case Study Matrix

	Process Automation	Enterprise Communications	Contact Center
Retail	Compass Autodial, IVR, DIY Automation	Placemakers Unified Messaging, Presence	ASKO Virtual Contact Center, Announcements
Financial Services	PSIS IVR	Republic Bank IVR, Screenpops, Routing	LifeCare Assurance Screenpops, Callback, IVR
	Bank IVR		Summit Financial Resources Screenpops, Outbound, IVR and Executive Mobile
	Credit Union IVR, Value-based Routing, Outdial
Public Services	American Church Enhanced Routing, Screenpops	Destination DC Presence, Queuing	CDTA Presence, Queuing
	VicRoads Text-to-speech		Standards Australia Agent Desktop, SMTP Email Queuing
Other Services	DHL Workforce Management, Voice Recording	Babbage Executive Desktop & Operator Console	Keno Kozie Multimedia Queuing
	Rand Corporation Survey IVR		Rickenbacker Group Skills-based Routing
			Tower Life Insurance Skills-based Routing, Callback, Multimedia Queuing
Manufacturing		Rhino Linings Presence, Routing	Lion Nathan Multimedia Queuing, Screenpops
Local Government	Automated Emergency Warning Systems Process Automation	Gemeente Urk Calendar Integration	Palmerston North CC Unified Messaging, Presence
			City of Darebin Presence, Wrap-up Codes
	Process Automation	Enterprise Communications	Contact Center