Find out how to make your enterprise communicate better
Zeacom webinars cover a range of topics that will enable you to make the most of your Zeacom Communications Center solution. The following four will be presented by Jason Galeener, US Training Manager.
Presenter: Jason Galeener
Position: US Training Manager
Progress Announcements and Callback
Progress Announcements are shown to keep your callers on hold significantly longer than they would without Progress Announcements. But how can you use them to greatest advantage? What mistakes are you making when you record a sales pitch in your Progress Announcement? This webinar will teach exactly that and also include how can you both lower your phone bill and improve your customer service numbers through the use of Callback. You'll be surprised at the tips and tricks you will learn.
Session
Date: Wednesday, September 1, 2010
Time: 11:00 AM - 12:00 PM PDT
Reserve your seat now: Click here
Unified Communications Through Executive Insight - It's just too easy...
Executive Insight is Zeacom's plug-in for Microsoft Outlook. It is also extremely easy to use and very cool when it comes to unified communications. This webinar will teach you about using Executive Insight for working with phone calls, Presence, chatting, and conferencing. We will also cover some user functionality relating to Unified Messaging and your mailbox.
Session
Date: Thursday, October 14, 2010
Time: 11:00 AM - 11:30 AM PST
Reserve your seat now: Click here
Agent Desktop - Everything You Need to Know
Isn't this webinar long overdue! This webinar is going to focus on everything that is available to agents using our Desktop application. We will cover topics like: logging into different agent login classes, viewing queues and other agents, breaks and worktime, handling queue calls and callbacks, wrapup codes, what to make of queue statistics, setting preferences, and even handling multimedia calls.
Session:
Date: Thursday, November 11, 2010
Time: 11:00 AM - 12:00 PM PDT
Reserve your seat now: Click here
