Zeacom in the News

Evolution of Unified Communications

Telecommunications Review
New Zealand
July, 2010

The suite of applications known as Unified Communications can transform both the business itself, and the role that CIO and the IT department plays in advancing business goals. Read More

How Process Automation Can Drive Customer Retention

Insurance & Technology
United States
May 2, 2010

Customer satisfaction and the customer experience for insurance companies can make the difference between revenue gained (customer acquisition and retention) or lost (to a competitor). Organizations that habitually succeed are those that focus on customer loyalty. But what about the ability of poor experiences that create customer disloyalty. Technology, when properly applied, can greatly augment the ability to create long-term customer loyalty. Read More

Papua New Guinea adapts ‘best’ to new IT moves

Post Courier
PNG
May 2010

PNG has been described as a country that adopts and adapts quickly to technology unlike any other country. Group general manager of DataNets Des Blake said this during a seminar organised by his company yesterday to showcase technological innovations available in PNG.

Representatives of IT giants Cisco and Zeacom were also on hand to give a rundown of their products which will be sold there in conjunction with Data Nets. Read More

Australian Teleservices Association: Offshoring a stupid move

Telecommunications Review
New Zealand
April, 2010

At the Zeacommunity 2010 opening keynote speech in Auckland, Meredith told attendees that offshoring is guaranteed to lose customers. Read More

Podcast: How Zeacom helps Avaya and Nortel Customers get the most out of their platform

Telecom Reseller VoIPNetworks
United States
April 23, 2010

Call Center and Unified Communications specialists, Zeacom presented its line of solutions at IAUG. Brady Cox, Vice President of Sales discusses how its products help Avaya and Nortel customers get the most out of their platform and more. Watch Podcast

Web Feature: Ernie Wallerstein Jr. ties individual goals to Zeacom’s objectives

Smart Business
United States
April 2010

Back when Ernie Wallerstein Jr. was a salesman, the vice president of sales offered him some advice that has gone on to guide his leadership: Identify a potential client’s top three issues and make sure you could solve at least two of them. Read More

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