USA Training - Resource Center
Administration Foundation Training - Zeacom branded
Administration Training Course Outline (pdf)
Administrator Training Manual (pdf)
Training Exercise Workbook (pdf)
Training Visual Aids (ppt)
Sample Skills Based Routing Spreadsheet - Sample (xls)
Customer Data Import Wizard Spreadsheet (xls)
Voice Mail Options Tree (pdf)
Zeacom Reports Guide (pdf)
How we calculate Occupancy (pdf)
Post Class Self Audit (pdf)
Administration Foundation Training - NEC branded
Administration Training Course Outline (pdf)
Administrator Training Manual (pdf)
Training Exercise Workbook (pdf)
Training Visual Aids (ppt)
Sample Skills Based Routing Spreadsheet - Sample (xls)
Customer Data Import Wizard Spreadsheet (xls)
Voice Mail Options Tree (pdf)
UCB Reports Guide (pdf)
How we calculate Occupancy (pdf)
Post Class Self Audit (pdf)