Unified Communications

What is Unified Communications (UC)?

Unified Communications is a convergence of the many forms of communication that business people use every day, including telephony (landline, fax, mobile), email, voice messaging, conferencing, instant messaging and desktop collaboration tools.

Why does your organization need UC?

UC addresses a number of pressing issues faced by organizations today:

• to provide timely and high-quality responses to customers
  
• to communicate efficiently and effectively across a decentralized and mobile workforce
  
• to better manage the complexity and cost of their communications technology
  

On average organizations use over six different devices and five different applications to communicate on a daily basis, yet co-workers are still unable to reliably reach each other to access time critical information. The fact that employees are increasingly mobile makes collaboration that much harder. This inability to communicate effectively not only lowers worker productivity but it hinders access to decision-makers, resulting in delays, missed deadlines and dissatisfied customers.

Simplify and streamline

Unified Communications brings the individual’s communications devices and applications together and provides a simple user interface, making them faster and more manageable to use.

Rather than replacing applications, UC allows employees to make better use of the technology they have. For example, Zeacom's Microsoft Outlook Integration makes managing phone calls, faxes and voice messaging functionality faster and easier because it can all be done within the familiar environment of the user's existing email application. For more information on Microsoft Outlook Integration, click here.

One of the big benefits of UC is the way it supports real-time communication, making it easier to access decision-makers and company ‘experts' in time critical situations. Presence and Mobility are just two examples.

Presence gives employees an immediate view of the whereabouts of colleagues and managers, allowing users to select the best method for reaching the person they require before initiating contact. Presence also allows the user to be notified when a colleague returns to his or her desk by detecting the use of the phone, mouse or keyboard. To find out more about Presence, click here.

Mobility improves real-time access to staff by giving callers one number to dial regardless of where the person they need to contact is physically located. To find out more about Mobility, click here.

By enhancing real-time access to staff, UC allows workers to successfully complete transactions during the customer’s first contact, or minimize the time it takes to resolve the customer’s problem, increasing productivity, customer satisfaction and revenue generation. The more extensively UC is deployed within the organization, the greater the gains as more employees are fully accessible to their colleagues.

Reduce IT complexity

The right UC solution can also make it easier and more cost effective for organizations to manage their communications applications from an administrative and IT infrastructure perspective.

Zeacom’s UC and contact center applications have all been developed by Zeacom from the same code base, can reside on the same server, share a single administration interface and are accessed by users via a single desktop interface - making the ZCC solution easier to manage, administer and support than many other UC offerings. ZCC lowers your organization’s cost of ownership by making fewer demands on your IT resources.

Many needs, one solution

ZCC offers a single solution to satisfy all your business communication needs. It allows individuals, departments and locations to work as one by enabling efficient internal and external communications across the entire enterprise.