Business Process Automation

Improve your organization’s efficiency and productivity and make your current technology investments work harder and smarter. Zeacom's Business Process Automation makes it possible for any organization to reduce costs and eliminate common communication breakdowns by automating repetitive and predictable business processes.

Here are some typical examples of our Business Process Automation (BPA) solutions.

• Customer Service Automation – Automate outbound and inbound calling. Let customers interact with the business by using a voice response system
  - Reduce staff numbers required to answer mundane, standard calls
  - Reduce abandonment rates during peak calling times. Increase revenues as you miss less calls
  - Engage staff on outbound calls when the call volumes drop. Increase revenues
  
  

• Enhanced Routing – Route calls automatically to the right experts. Create time savings. Increase revenues.
  
  

• Interaction Automation – Let our standard industry packages automatically handle specific call flows. Give your customers easy self-service.
  
  

• Activity Automation – Automate staff processes and activity flows. Eliminate oversights and delays.

A World of Expertise

Zeacom has implemented hundreds of Process Automation projects in the US, the UK, Australia and New Zealand. Our customers enjoy a high Return on Investment (ROI) as they reduce their operational expenses.

Tasman District Council in New Zealand, for example, rolled out an emergency services solution that runs 24 by 7 - without any manual intervention from staff. The Council fully automated customer service, and provided its residents with a new service that saves lives and helps them protect property and livestock.

• Check out how Tasman District Council (New Zealand) runs its fully automated civil emergency and weather warning system