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Run Your Enterprise More Efficiently

Plug into Zeacom's Systems Integration expertise to leverage the investments in your current business applications and systems. Our team can integrate your UC solution seamlessly with the other software, applications and databases you use to run your business.

Linking ZCC functionality into your ICT infrastructure will improve your organization's performance. You can ask us to have a look at your systems and fix glitches and communication bottlenecks, or you can use our standard SI plug-ins to create your own solutions.

Click on the links below to quickly view the effects of some typical SI solutions.

Screenpops, drawn from your database or CRM system – Give your staff crucial account details on their screen as calls come in. Shave at least 15 seconds off each call
Interactive Voice Response (IVR) system – Automate up to 30% of your incoming calls
Enhanced Routing, based on your database or CRM – Transfer calls straight to the right person and save up to 30% on the time to complete calls

Zeacom's SI work is done by our Process Automation Group, which has many years of experience in this area of expertise. Check out our ROI Case Studies to see the wide range of solutions we've created for businesses around the world.

Customized Solutions

Zeacom’s Integration Software Development Kit (ISDK) was designed for easy customized integration with most contact management applications, help desk software packages and Microsoft Windows® based applications. ISDK is the foundation of our customized integration solutions and you can use it to build your own applications, if preferred.

For some typical examples of systems integration with existing third-party systems, check out the Screenpops, Customer Service Automation,or Enhanced Routing pages.

For a complete list of systems and applications you can integrate to, check out our Zeacom Integration Services Fact Sheet.

Zeacom’s Robust Systems Integration Process

Zeacom's Systems Integration team has the expertise to architect an integrated solution in any telephony environment. Projects are delivered on time and to customer expectations, by following a robust 7-step process.

The customer is involved throughout the design and implementation process. After completing a thorough scoping of the project, a detailed system specification and quotation are produced before beginning development. All Zeacom software undergoes extensive quality assurance testing and is supported by our in-house Support Team.