Give Your Employees More Control Over Their Calls

Mobility means giving callers just one number to contact you, no matter where you are.

Your business contacts will be able to reach you anywhere, anytime, by simply calling your office phone number. Why force your most important callers to leave a message, be transferred to someone else or call multiple numbers hoping to catch up with you? Mobility gives you the freedom to control how, when, where and with whom you communicate.

One Number to Contact You Anywhere

With Mobility, your callers are automatically redirected to your mobile phone, whenever you step away from your desk. There’s no need for callers to hang up and try your mobile or press keys to be redirected. It is simple and transparent for you and your callers to connect anywhere, anytime.

Above all, Mobility puts you in the driver’s seat. You could, for example, choose to only direct high priority callers to your mobile. You can also easily hand off calls between your desk phone and the mobile. If you're stuck on a call at your desk when you have to get to an appointment, transfer the call to your mobile with a click of your mouse.

For more detail, check out the ZCC Mobility Fact Sheet.

Here's How Your Business Benefits

ZCC Mobility saves time and avoids frustration for every single employee with a mobile phone, and makes you more productive.

• Save everybody time - Eliminate time-consuming and frustrating chore of checking multiple mailboxes. With Mobility, you access all your messages from one place.
  
• Let automation make things easy - When you leave your desk, ZCC’s Presence function detects that you are no longer there and calls can be automatically diverted to your mobile phone based on the parameters you set.
  
• Set priorities - Redirect selected callers to your mobile while others go to voice messaging.
  
• Communicate more smoothly - If you are talking on your mobile phone when you return to your desk, you can continue the call using your desk phone, without having to hang up and re-establish the call.If you are on a call on your desk phone and you need to leave your desk, you can transfer the caller to your mobile by clicking on the ‘Go Mobile’ button on your Desktop.
  
• Interrupt the system at will - Calls diverted to your mobile phone will pop a screen in your ZCC Desktop application, to let you retrieve the call on your desk phone with the click of a button.
  
• Inform callers of your return time - When you can’t answer your desk phone or mobile, you can direct all calls to a mailbox that can be integrated with your Microsoft Outlook or Lotus Notes calendar appointments. Callers are automatically greeted with up-to-date information and your expected time of return.
  
• Always be aware of important messages - Have an SMS or phone call alert you of new messages. When you are off-site, access your messages by phone, Microsoft Outlook Web Access or Lotus iNotes.
  

Required Modules

Each Mobility user requires one of the following applications: Executive Desktop

or Agent Desktop. Mobility is PBX platform and version dependent.