Unified Messaging

Zeacom’s Unified Messaging lets you access and manage both voice and fax messages from within your email application. Unified Messaging users have the power to control how, when and in what order they wish to respond to voice and fax messages, just as they do with email messages. Heavy users of email, voice and fax messaging will experience a significant increase in their productivity by eliminating the time spent accessing multiple messaging applications. Unified Messaging is also ideal for employees that are often away from the office, giving them a single point of access for all their messages.

Key Features and Benefits

Unified Messaging provides users with the best of Email, Fax and Voice Messaging functionality:

• View messages from your email application – using Calling Line ID, users can view caller phone numbers and see at a glance who has called or left a fax without even accessing the message.
  
• Prioritize your messages – access and respond to your voice and fax messages in any order.
  
• Access message content – listen to voice messages using your phone, headset or PC speakers; double-click on a fax item to display the fax.
  
• Forward and distribute messages – using standard email commands you can forward and distribute voice and fax messages to anyone with an email address worldwide.
  
• Manage your messages – treat voice and fax messages the same way you would email messages by deleting, saving or archiving them into folders for record keeping.
  
• Integration with Microsoft Outlook – Voice Messaging greetings can be configured to automatically change your Presence Profile to match scheduled events in your Calendar, and if you wish, your appointment can be displayed in a tooltip inside other knowledge workers’ or operator applications.
  
• Seamless interoperability between voice messaging, fax and email applications – any action taken in one application is instantly duplicated in the other.

Combining Voice Messaging and Fax with your Email application provides an intuitive, time and cost efficient product

• Less infrastructure – implementation and administration costs are minimized by centralizing applications on a single platform, no special hardware requirements.
  
• Reduce time spent processing voice and fax messages – by centralizing communications in your email application.
  
• Ease of use – the desktop user interface makes it easier to manage, keep track of and distribute voice and fax correspondence.
  
• More accurate information – features like User Profiles, Estimated Time of Return and integration with Microsoft Outlook Calendar ensure that callers get the benefit of accurate, up-to-date information that reflects the called party’s current availability.
  

Prerequisites

In addition to the Unified Messaging module, Zeacom’s Voice Messaging must be installed to support the voice messaging functionality. Fax Messaging is a prerequisite for the fax capabilities.
For hardware and software requirements specific to your email application, please contact Zeacom.

1. Message type icon, e.g., Fax, Voice
2. Importance: A voice message that was marked Urgent by the caller activates the Microsoft Outlook red High Importance status icon
3. Attachment indicator (UM messages can optionally include attachments for offsite forwarding)
4. Sensitivity: A voice message that was marked Private by the caller is treated as confidential by Microsoft Outlook
5. Unified Messaging items are clearly identifiable inside your Inbox
6. Sender
7. Caller phone or fax number
8. Standard email information: date and time of receipt, file size