Executive Insight

Faster, easier, more efficient communications will increase the productivity of virtually every individual in your organization. Executive Insight allows Microsoft® Outlook users to manage all their communications from within their email application. Users can instantly identify incoming calls, view all historical calls to and from their phone, call contacts (including Microsoft Outlook contacts) quickly and easily, as well as check and process all their messages.

Key Features

Executive Insight integrates Zeacom Communications Center (ZCC) with Microsoft Outlook to offer the following functionality:

• The Telephony toolbar makes it faster and easier to perform telephony functions such as transfer, park and forwarding of calls.
  
• The Voice Messaging toolbar offers full control of your voice messages and voice mailbox from your desktop.
  
• Users can configure their most frequent contacts to appear on the Speed Toolbar buttons and these are accessible from any Microsoft Outlook view.
  
• The Executive Insight Calls page, with its familiar Microsoft Outlook XP look-and-feel, allows users to filter and view call history dynamically, according to their personal preference.
  
• From the Calls page you can also view and manage the active or current call.
  
• The Presence page provides one-touch dialing of both internal and external contacts.
  
• Internal Presence buttons provide an immediate view of the status of each user, eliminating unnecessary call attempts when the person is on unavailable.
  
• Choose from several Presence button layouts the view that suits best.
  
• Executive Insight pops a transparent alert item notifying you of an incoming call and giving you the option to redirect the call immediately to Voice Messaging.
  
• Executive Insight can load instantly on Microsoft Outlook startup, or can be loaded independently to accommodate staff (such as remote users) who may not always need to use telephony integration.
  
• Choose to dial directly from Microsoft Outlook contacts or integrate contacts into the Zeacom Phonebook to provide dialing status monitoring via Executive Insight.
  
• Each time you set up an appointment in Microsoft Outlook Calendar, Executive Insight integration provides a custom drop down box inside the appointment form to let you select the Presence Profile you want to activate at the time this appointment takes effect.*
  
• Set appointments to automatically switch your Presence Profile back to available, or you can change them manually when you return.
  

*Presence integration with Microsoft Outlook Calendar also requires a license for UM for Exchange.

Key Benefits

Executive Insight offers some unique benefits:

• Quick and intuitive Client side installation reduces the administration and installation overhead.
  
• With a Telephony toolbar to facilitate phone management, including a dynamic Transfer button, users need no longer fear call handling. The old chestnut “How do I transfer a call again?” is at last a thing of the past!
  
• Dynamic call control options available for the current call allow users to confidently use advanced functionality such as Conferencing and Record Conversation.
  
• There is no Voice Messaging number to dial; users simply click a button in their Voice Messaging toolbar to listen to their messages.
  
• Voice mailbox maintenance is easy. Users follow the simple wizards in the GUI to configure their mailbox to suit both their callers and themselves.
• Users can easily sift through their call history, using the flexible filter to search for the types of call they are concerned with, e.g., all today’s, or just the missed calls.
  
• Whatever activity the user is engaged in, the Speed Toolbar is accessible immediately, or at a single click.
  
• Users simply click a button to call either internal or external contacts from the Executive Insight Presence pages. When a number changes, it’s done centrally and everyone’s Presence pages are automatically updated.
  
• No more ringing and waiting for answer. A quick glance at the screen tells callers if the person they want is busy, or even if they are there at all. They can click a button and send them a quick voice message -- and they can see when they get it.
  
• Executive Insight’s viewing options include a “cards” view modeled on the Outlook Contacts layout.
  
• Also familiar to Outlook XP users is Insight Outlook’s alert item for the incoming call providing instant caller notification and call handling options.
  
• Users have the flexibility to configure the way they want their own Outlook application to accommodate telephony, giving them the maximum benefit from all their additional functionality.
  
• Communication with your contacts is always up-to-date. Integration with Microsoft Outlook Contacts provides maximum operability with Microsoft Outlook.
  
• You’ll always keep your callers informed. Executive Insight provides seamless matching of up to 99 Voice Messaging Profiles with any Calendar appointment*, so that as soon as the user sets an appointment, a Presence greeting for the duration of that appointment is automatically set too.
  

*Presence integration with Microsoft Outlook Calendar also requires a license for UM for Exchange.