Give Your Employees Real-Time Communications

Rich Presence gives you a bird’s eye view of the organization by providing real-time information on the whereabouts and availability of staff regardless of their location. Since it is based on mouse, keyboard or phone activity, as well as a person's calendar schedule, there is no uncertainty whether somebody is actually at their desk or elsewhere.

Rich Presence makes first call resolution a reality, improving the quality of your internal and external interactions. It saves everybody time, all the time, and enables you to communicate more efficiently across the entire organization.

Rich Presence is the glue that enables Unified Communications to improve everybody's productivity.

No More Voice Mail Jail

With Rich Presence, you have instant access to information about a co-worker’s status and availability, allowing you to make contact the first time you call.

Need to find someone urgently? Presence will tell you where they are, what meeting they are in and when they are due back. You can even be automatically notified when they return to their desk or get off the phone, making phone tag a thing of the past.

When you are on a sales call or trying to resolve a customer service inquiry you can quickly find a company 'expert' who is actually at their desk. As you IM them or put all parties on a conference call, you can close the call right there and then, and that can mean the difference between a satisfied customer and a disgruntled one.

For more detail, check out the ZCC Rich Presence Fact Sheet.

Here's How Your Business Benefits

Give everybody across the enterprise the ability to communicate in real-time, so they will stop wasting time with leaving and listening to messages.

• Connect live with colleagues - View the status of other users within the organization, before making contact. Then click to call.
  
• Give everybody visibility of your whereabouts - Enable Presence so that when you are in the office, your availability is recognized and displayed ('At my Desk', 'Away from my Desk') for all users across the network.
  
• Check your staff's activity levels - Presence Reporting enables you to assess your employees presence and whereabouts, and lets you better manage any problem areas.
  
• Always get hold of colleagues - Request return notification of another Presence user. This activates a screenpop that notifies you automatically when the person you wish to speak returns to their desk.
  
• Automatically avoid incorrect Presence information - If a user’s current profile is ‘forwarded’ (i.e., the user’s phone is diverted to voice messaging or the mobile) and they return to their desk, their presence is detected. Desktop pops a reminder to the user to update their Profile (e.g. change it to 'In the Office'), and they will receive calls at their desk again.
  
• Keep colleagues, operators and receptionists informed of your whereabouts and availability - Choose to display the subject of your active Microsoft Outlook appointment for other users to view.
  
• Enable instant dialing - Presence pages let you access Global and Personal Directory and Microsoft Outlook Contacts buttons for one-touch and speed-dialing.

Required Modules

Each Presence user requires one of the following applications: Executive Outlook , Executive Desktop , Agent Desktop or Console.