Solutions for Your Industry

Zeacom has the experience to customize its Unified Communications solution for specific industry and government sectors. We know what your organization needs.

Check out how ZCC can help by providing expertise and the right functionality.

• Financial Services - Run a more efficient operation. ZCC lets you, for example, implement an Outdial solution to remind customers through IVR that they are behind with their payments and that they can pay over the phone with their credit card. Or you could let an IVR system take care of all the customers phoning in to ask for their account balance.
  
  

• Local Government - Deliver excellence in customer service and reduce costs at the same time. ZCC enables you, for example, to let one central Unified Contact Center service take care of all your disparate council departments and services.Zeacom also provides specific Local Government solutions like an SMS Messaging service to report vandalism, damage and other local issues.
  
  

• Public Services - Lift your organization's performance, while minimizing costs at the same time. ZCC enables public service providers to integrate communications into their existing business processes and use automation to get rid of communication bottlenecks and unnecessary human delays.
  
  

• Retail - Make sure you don't miss out on sales. ZCC helps staff to get hold of each other, even when they are spread out over numerous sales centers, through Presence. Call History enables your sales staff to respond to missed customers calls, even when they didn't leave a message. Console Operator ensures that all customer queries are quickly and efficiently distributed to the right person.
  
  

• SME - Get on with doing business and making money. ZCC lets you focus. An IVR solution, for example, gives smaller companies a system that automatically takes care of a large percentage of non revenue-generating calls. Desktop Telephony features enable everybody to be as efficient as possible, without wasting any time. Executive Mobile ensures that your traveling sales people can easily stay in touch with the office and won't miss out on any sales calls or messages.
  
  

• Corporate - Make sure your employees can collaborate smoothly across geographies and timezones. ZCC's Rich Presence shows everybody the whereabouts and time of return of colleagues in different departments and locations. Pop up notifications let you know the moment when colleagues return to their desk, and allow you to contact them with a click of the mouse. Mobility helps your road warriors to stay in touch with the office.