Contact Center

Many companies use call centers, or contact centers as they are now known, to centralize the handling of large numbers of inbound inquiries. These inquiries can range from requests for product or service information through to orders and post-sales support.

Contact centers may also make outgoing calls as a means of upselling an existing customer base, acquiring new customers, debt collection and for a wide variety of other purposes. Contact centers go far beyond simply handling phone calls as customers increasingly wish to communicate via other means such as by fax, email, SMS messaging, chat and via your company’s website.

First Impressions are Lasting
A company’s contact center is often the first experience its prospects and customers have of the business, however many contact centers struggle to meet customer expectations with the resources available to them.

A ZCC contact center solution is tailored not only to your organization’s requirements but also to the needs and preferences of your customers. Zeacom's contact center solutions offer a modular, scalable solution that can cater to a 200 seat contact center environment.

Beyond the Contact Center
ZCC offers comprehensive contact center functionality - but great customer service doesn’t stop at your contact center. ZCC’s powerful unified communications functionality allows every member of your organization to deliver a higher level of customer service from their own desktop and extends the virtues of a unified communications solution across the entire enterprise.

For a more detailed overview of the ZCC contact center solution and software infrastructure, click here.

To find out how the ZCC solution can be extended to improve communications throughout the organization, click here.