Bring Customers Closer
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Uptake of Contact Center on

Lync Research Report

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Home Banner Best and Worst

 

 

Best and Worst Practices

in Customer Communications

 

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Want to improve your customer communications?
Read this whitepaper to find out.

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Contact Center Trends


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The US Contact Center 
Decision Makers Guide 2013

Home-Banner WeightWatcher

Losing weight is great, losing customers isn't

"We were able to reduce call volumes by an average of 40%
which has resulted in the team being able to focus
on new business opportunities…”

Warren Cunningham, Customer Service Center Manager

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Telecom Reseller: Boost Lync's CEM Potential with Natively Integrated Apps by John Cray, Enghouse Interactive Vice... Read more

Q&A with Enghouse Interactive from Microsoft WPC 2014 By Blair Pleasant [Blair Pleaseant] recently had the chance... Read more

Analysing Contact Centres TECHDAY Contact centres are home to some of the richest data a company may... Read more

 

Optimize

Contact Center

Enhance the efficiency of your Contact Center and empower staff, with a clever multimedia solution.

 

 

Automate

Process Automation

Reduce costs and eliminate communication breakdowns with the freedom of Process Automation.

 

 

Unify

Unified Communications

Communicate and collaborate more effectively at the touch of a button, with Unified Communications.

 

Bring customers closer and you'll keep them

Zeacom creates clever communication solutions that allow businesses and organizations to improve inbound and outbound customer contact through every possible channel.

We’ve been crafting our contact center, unified communications and business process automation software for nearly 20 years, combining real world experience with the latest technology to deliver enterprise-quality solutions.

We believe that the bond between you and your customers can strengthen with every communication, if that communication is handled well.

That’s why every Zeacom solution is designed to improve the customer experience, increase your people’s effectiveness and provide business intelligence to drive ongoing improvement – so you can bring customers closer.

Download our latest brochure.

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